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Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an executive officer.
Job Responsibility:
Manage the inflow and outflow of asylum customers attending their substantive interviews (between 08:00am - 17:00pm, Monday to Friday)
Manage task distribution and allocation daily, ensuring all workstreams are adequately covered
Respond to unforeseeable incidents on the day (e.g. first aid, medical emergencies, building issues), following contingency instructions and pivoting resource to minimise negative impacts on customers
Manage and oversee the SPOE (Single Pair of Eyes) process, driving performance and productivity in line with SLA, whilst providing bespoke technical advice and guidance, to maintain quality outputs
Liaise with Home Office security, Asylum Decision Makers and other stakeholders, to build rapport and maintain close working relationships
Ensure self and team consistently deliver the service, in line with our service offer
Deployment to cover other sites across the UK may also be available, if this is suitable to the candidate's personal situation (travel/expenses/subsistence will be provided)
Requirements:
Hold a valid passport
Have lived in the UK for longer than 3 years
Must not have spent a period of 6 months or longer outside of the UK in the last 3 years
Security clearance (CTC + Basic DBS) will be processed if successful
What we offer:
Uniform provided
Travel/expenses/subsistence provided for deployment to other sites