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Executive Officer - Deployment. This is a demanding and challenging hands-on role, in a unique fast-paced working environment, but is equally fulfilling. Provide day to day support and advice to Customers across the UK to prepare them for move on from Asylum Support. This is a varied role with a flexible deployment approach. You will be working directly with customers in a face to face and virtual setting, resolving blockers through escalations, whilst working closely with HEO AMLO Team and Operational leads.
Job Responsibility:
Manage caseloads and maintain trackers
Retrieve and direct data to HEO Team leads for logistical planning
Respond to emails from various sources timely and appropriately
Escalate unresolved issues to various teams
Communicate with Customers via various means including phone
Maintain effective relationships with key internal and external partners
Demonstrate civil service values and standards of behaviour
Provide advice, guidance, and support to Customers on site
Respond and refer cases for safeguarding, police or security incidents
Perform additional duties as required
Record keeping on excel and other IT systems
Requirements:
Passion for delivery and solution-focused
Resilient to challenges
Experience working under pressure and balancing competing priorities
Ability to multi-task, manage a varied workload, and prioritise effectively
Ability to react quickly and calmly to changing circumstances
Valid driver's license
Must hold a valid passport
Must have lived in the UK for longer than 5 years
Must successfully complete personal safety training at level 2