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Customer Complaints Administrator - Birmingham (B2 4AA). Location: Hybrid Working, two days onsite and three from home. Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours per week). Pay Rate: £14.01 per hour, rising to £15.17ph after 12 continuous weeks of employment. Duration: Six months. Are you an organised, detail-oriented professional with excellent communication and customer service skills? We're looking for a Complaints Administrator to join a busy Public Sector team based in Birmingham (B2 4EE). This is a fantastic opportunity to join our client's department to play an important role in assisting with supporting their complaint escalation responses in a timely manner.
Job Responsibility
Triage and allocate complaint escalations that come through
Manage the shared inbox to ensure complaints are allocated and dated accordingly and referred to the correct team to respond to
Once trained and confident, you will also be asked to draft responses to escalations for senior leadership to review
Complaints and queries will come through from members of the public, and also Ministerial Departments and the Ombudsman
A resilient nature is required, as some complaints can be of a sensitive nature
Requirements
Customer service skills, with experience preferred within a previous complaints environment or department
Strong organisational and multitasking abilities, with the ability to manage conflicting priorities
Attention to detail and high rate of accuracy
Proficiency in Microsoft Office, especially Excel and SharePoint
DBS check and three years of employment references