Executive officer - deployment

• Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required
• Retrieve and direct data to HEO Team leads for logistical planning
• Respond to emails from various sources timely and appropriately
• Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally
• Communicate with Customers via various means including via phone (using translation services where needed)
• Maintaining effective relationships with key internal and external partners and stakeholders
• Demonstrate the civil service values and standards of behaviour as a role model to other colleagues
• Provide advice, guidance, and support to Customers on site in a face-to-face environment and to onsite corporate stakeholders
• Responding and referring cases for safeguarding, police or security incidents
• Additional duties as required depending on demand and emerging priorities
• Record keeping on excel and other IT systems

• Experience of working under pressure and balancing competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality
• Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances
• A valid driver's license and access to your own vehicle is essential for this role due to the deployment aspect
• You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted
• This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is a mandatory requirement. Failure to successfully complete the training will preclude an individual from undertaking the role

You will have a passion for delivery, are solution focused and resilient to challenges

• Wide range of development opportunities
• Guaranteed interview for veterans or spouses/partners of military personnel who meet all the essential criteria
• Guaranteed interview for candidates with a disability who meet all the essential criteria