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The Executive Administrative Assistant provides comprehensive support and clerical expertise to the Executive Office, ensuring all guest and employee inquiries are handled with confidentiality, efficiency, courtesy, and professionalism to achieve the highest levels of satisfaction while upholding Four Seasons standards. This role assists the General Manager and Hotel Manager with their administrative duties, supports operational projects across the hotel, and contributes to quality assurance initiatives that drive continuous improvement.
Job Responsibility:
Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, coordinating appointments for the General Manager and Hotel Manager, and answering telephones according to Four Seasons standards
Prepare written correspondence on behalf of the General Manager and Hotel Manager for approval
Handle travel arrangements and reservations for managers and VIP guests
Compile monthly guest comment analysis and ensure proper distribution of results
Perform daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads
Comply with Four Seasons’ Work Rules and Standards of Conduct while maintaining confidentiality of the Executive Office
Work harmoniously and professionally with co-workers and supervisors
Offer support to other operational departments as needed
Handle complaints in the absence of the General Manager and inform them of actions taken and any follow-up required
Requirements:
2–4 years of administrative experience, preferably supporting senior management or executives
Experience in a luxury hotel or corporate environment is a strong advantage
Excellent communication and interpersonal skills
Proficiency in administrative and computer skills
Strong organizational and time-management skills
Discretion and confidentiality
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide