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The Executive Event Manager is responsible for leading the meeting and events set-up operation, effectively and proactively monitoring the daily functions of the set-up team. This includes providing support and guidance to the Events Team as well as working and communicating closely with all operational departments to ensure the successful execution of event requirements, resulting in a positive guest experience
Job Responsibility:
Support and manage the Event Set-Up operation while working closely with the Senior Conference Planning Manager and other operational departments
Works directly with the Director, Conference Planning in the absence of the Sr. Conference Planning Manager
Supervise, coach, and train room setup personnel towards achieving exceptional guest service results and complete staff engagement
Lead Daily Huddles with set-up personnel to review assignments and requirements
Responsible for the appropriate and timely set-up of all functions and meetings in event spaces located in the facilities while maintaining standards of meeting specifications
Review event portal dashboards and create detailed reports for setup assignments
Works with the Sr. Conference Planning Manager to establish and implement shift checklists for all room set-up personnel
Attend weekly coordination meetings to review upcoming events and meeting specifications as outlined in the events portal
Coordinate with event planners to address missing set-up information or clarify requirements
Perform daily walk-through of all event spaces to ensure rooms are properly set prior to meetings
Conduct daily inspections of storage areas to ensure cleanliness and to check that inventory is stocked
Oversee linen cleaning and hand sanitizer replenishing schedules
Assist with setups when necessary
Administrative tasks include the facilitation of payroll, staff schedules, shifts, assignments, inventory, performance reviews, and identifying/requesting approval for overtime needs
Create an environment that establishes the highest standards of quality service and ensures implementation through effective hiring, training, development, and continuous reinforcement
Requirements:
2-year degree in Hospitality Management or related field or one (1) year of experience in the management and supervision of conference setup and hospitality services comparable in size and characteristics
Prior experience with classroom, meeting room, and/or special event setup is highly desirable
Proficient in Microsoft Suite, including Word, Excel, and Teams