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The Executive Meetings Manager (EMM) is responsible for managing and securing small-to-mid-size group business for Hotel Valley Ho, with a strong focus on corporate meetings and events. This client-facing role bridges both sales and service, managing the full event lifecycle from initial inquiry through post-event follow-up. The EMM cultivates new relationships, maintains existing ones, and ensures every event exceeds client expectations while meeting revenue goals.
Job Responsibility:
Manage and secure small-to-mid-size group business for Hotel Valley Ho, with a strong focus on corporate meetings and events
Bridge both sales and service, managing the full event lifecycle from initial inquiry through post-event follow-up
Cultivate new relationships, maintain existing ones, and ensure every event exceeds client expectations while meeting revenue goals
Requirements:
Manage a defined geographical or industry-based market segment to generate group business (typically under 50 rooms peak)
Identify, qualify, and convert new business through proactive prospecting, client visits, and networking
Develop and present detailed sales proposals and contracts, ensuring alignment with availability and profitability standards
Negotiate rates, terms, and conditions within established parameters or seek approvals for exceptions
Serve as the primary point of contact for assigned groups from sale through event execution
Coordinate all event details, including meeting room setup, food and beverage requirements, audiovisual needs, and billing
Conduct pre-event meetings with clients and internal departments to ensure seamless communication and flawless service
Personally host site visits, client lunches/dinners, and property tours to build trust and increase conversion rates
Partners with internal departments including Catering, Banquets, Front Office, and Culinary to align on event needs and deliverables
Maintain accurate records of client interactions, contracts, and sales activities in CRM systems (e.g., OPERA or Delphi)
Prepare regular activity reports, booking pace updates, and forecasts as required by the Director of Sales
Participate in weekly sales meetings, departmental briefings, and strategy sessions
Attend industry events, sales missions, and association meetings (e.g., MPI, HSMAI) to represent the hotel and build market presence
Support hotel initiatives and cross-functional projects as assigned