Executive, Marine Claims

• Managing the initial notification of claims, gathering necessary documentation from customers, and coordinating with surveyors and settling agents to begin the assessment process
• Setting up comprehensive claim files and verifying policy coverage details and risk-sharing arrangements to ensure accuracy
• Serving as a point of contact for enquiries and maintaining professional correspondence with clients, brokers, and external adjusters to facilitate the smooth progress of claims
• Preparing payment advices, following up on fund recoveries from partners, and ensuring that financial reserves for claims are kept up to date
• Identifying claims where costs can be recovered from third parties and assisting with the documentation of significant losses or exceptional cases
• Maintaining accurate "live" records, compiling monthly performance statistics, and assisting with the testing and improvement of claims management systems

• Diploma or Degree in Business, Maritime Studies, Insurance, or a related discipline
• Possession of relevant insurance certifications (such as foundational or professional insurance diplomas/certificates) is highly preferred
• 1–2 years of experience in insurance claims administration is an advantage
• Excellent interpersonal skills with the ability to manage professional correspondence tactfully and clearly
• A conscientious team player who can manage multiple priorities effectively while maintaining a strong focus on customer service
• Proficient in standard office software and comfortable learning new digital platforms and internal systems

Motivated entry-level candidates with a strong interest in the maritime sector are welcome to apply

• Professional development
• On-the-job training
• Supportive and collaborative team
• Excellent environment for a developing professional