Executive Lounge Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Sydney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Executive Lounge Supervisor oversees daily lounge operations, ensures high standards of service, supervises and trains team members, and maintains compliance with health and safety regulations. The role involves responding to guest requests, collaborating with management, and ensuring a welcoming environment for guests.

Job Responsibility:

Oversee daily lounge operations including breakfast, afternoon tea, and evening cocktail service
Ensure lounge cleanliness, organization, and readiness throughout the day
Coordinate with Housekeeping, Kitchen, and Engineering to maintain high standards
Monitor guest traffic and manage seating to ensure comfort and privacy
Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
Contact appropriate individual or department as necessary to resolve guest requests
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Supervise, train, and support Executive Lounge Hosts
Conduct daily briefings and ensure team members are informed of VIP arrivals, special requests, and updates
Lead by example in delivering Wonderful Hospitality, Always
Maintain accurate records of lounge usage, feedback, and incidents
Ensure compliance with health, safety, hygiene, and liquor licensing regulations
Assist with inventory management and ordering supplies
Ensure adherence to quality expectations and standards
identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
protect the privacy and security of guests and coworkers
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Managers

Requirements:

Experience in a similar role
A genuinely warm & welcoming demeanor
Personable communication skills
Energising motivation - its infectious - no job is too big or too small
A passion for the industry, a want to be the best in service
Valid New South Wales Responsible Service of Alcohol Competency card
Full Australian Working Rights

What we offer:

Team-spirited co-workers
Encouraging leadership
Discounted room rates on hotels worldwide
Discount on food and beverages at participating Marriott International hotels worldwide
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy

Additional Information:

Job Posted:
August 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Executive Lounge Supervisor