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JW Marriott Marquis Hotel Dubai is looking for a Guest Experience Expert (Executive Lounge Agent) to create memorable and unique experiences for guests, handling a wide range of services from check-in to check-out, while upholding the highest standards of professionalism and service.
Job Responsibility:
Delivering a smooth check-in and check-out
Building a memorable and unique guest experience
Taking initiative to deliver a wide range of services
Guiding guests through their entire stay
Processing operational needs
Addressing guest requests
Completing reports
Sharing highlights of the local area
Requirements:
Creating a safe work place
Following company policies and procedures
Maintaining confidentiality
Protecting company assets
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Being on feet and moving around (stand, sit, or walk for an extended time)
Taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance)
What we offer:
Accommodation
Meals on duty
Transportation
World class training and development, including leadership development
Recognition programs
Discounted accommodation in over 8,000 hotels worldwide
Discounted food & drink in all restaurants and bars
Discounts for friends and family
Unlimited career opportunities (Internationally and locally)
Medical and Life insurance
Amazing support with tools to complete day-to-day tasks