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PagerDuty Logo PagerDuty · IT - Administration

Executive IT Support

United States, San Francisco Employment contract 95000.00 - 144100.00 USD / Year · Job Posted May 31, 2026
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Job Description

PagerDuty is looking for an Executive IT Support Engineer to join our IT Operations team. In this critical, high-impact position, you will act as the primary technology partner for our CEO and Senior Leadership Team (SLT), providing Tier 3+ white-glove service. Your mission is to ensure flawless, continuous technology operations for our executives, whether they are at our San Francisco headquarters, traveling for board meetings and earnings calls, or working from various home environments across global time zones.

Job Responsibility

  • Provide Tier 3+ white-glove technical support to the CEO, C-Suite, SLT, and Executive Assistants
  • Take full end-to-end accountability for the technology experience across office, home, and mobile environments for the Office of the CEO
  • Proactively monitor systems, anticipate points of failure and resolve issues before they surface
  • Build and maintain detailed technical run-books and travel-ready Go-Kits
  • Own the success of the session - conduct rigorous pre-flight AV testing and manage complex hybrid meeting configurations
  • Provide real-time, on-site technical presence during high-stakes executive meetings and events
  • Collaborate with IT and the wider Technology group to implement and refine AI-driven tools and agentic platforms
  • Support the automation of standard executive processes
  • Provision, manage, and sustain macOS and Windows environments, utilizing JAMF and Intune Autopilot
  • Manage and assist with enterprise SaaS ecosystems including Google Workspace, Microsoft 365, Slack, Zoom, Okta
  • Oversee IT hardware assets, manage procurement, and ensure the swift repair or replacement of equipment
  • Manage executive identity and access
  • Enforce IT security policies and best practices across all executive-managed devices and accounts
  • Execute timely employee onboarding and offboarding
  • Use JIRA Service Management to triage, acknowledge, and resolve tickets
  • Collaborate with IT Operations globally on projects, platform rollouts, and process improvements
  • Participate in infrastructure upgrade cycles, technology refresh programs, and IT-wide initiatives

Requirements

  • 5+ years of IT support experience, including a minimum of 3 years providing white-glove, dedicated support to C-Suite executives or senior leadership in a fast-paced technology environment
  • Advanced expertise in macOS as the primary platform, with solid Windows proficiency in enterprise environments
  • Deep hands-on knowledge of MDM platforms (JAMF and Intune), Zoom A/V hardware, and complex networking environments
  • Strong proficiency administering enterprise SaaS applications - Google Workspace, Microsoft 365, Slack, Okta, and other productivity platforms
  • Solid grounding in networking fundamentals: DNS, DHCP, VPNs, VLANs, and firewall configurations
  • Demonstrated track record of proactive maintenance, detailed documentation, and disciplined follow-through
  • Exceptional interpersonal skills - calm under pressure, decisive, and highly discreet
  • Strong organizational skills and the ability to manage multiple, competing priorities
  • Knowledge of IT security best practices and ITIL principles

Nice to have

  • Experience deploying or optimizing AI productivity tools and agentic platforms for executive or high-profile users
  • Demonstrated success mentoring junior IT staff, managing escalations, and improving Helpdesk workflows through automation and process optimization
  • Bachelor's degree in Information Technology or a related field
  • Relevant certifications: Apple, JAMF, CompTIA A+, Network+, ITIL, or equivalent vendor-specific credentials
  • Flexibility and availability to provide on-call support during critical business cycles (earnings, board meetings, major launches)

What we offer

  • Competitive pay
  • Comprehensive medical coverage starting on day one
  • Generous paid time off
  • Dedicated Wellness days
  • Parental leave
  • Career and leadership development programs
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs
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