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Executive IT Lead

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Block

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Location:
United States , Bay Area

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Contract Type:
Not provided

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Salary:

30.29 - 60.53 USD / Hour

Job Description:

Block's Executive IT Lead you will supports our executive team and provides day-to-day support for any technology issues they encounter. This position will require that the candidate is a technical expert in all aspects of end-user support and understands the criticality of resolving reported issues as quickly as possible.

Job Responsibility:

  • Provide workstation/laptop, AV, and mobile device support to Block's executive team
  • Manage and deploy updates to the executive team's workstations/laptops
  • Quickly escalate impactful/disruptive issues to our technical and engineering teams
  • Directly support onsite/offsite activities specific to company meetings and events (this includes travel where applicable)
  • Develop instructional/training materials to ensure ease-of-use at the executive level for new software and hardware releases
  • Monitor our executive support intake channels and provide or coordinate technical assistance where needed
  • Be available for on-call support when needed (overtime is paid)
  • Manage incoming requests with Block IT teams when not working on primary duties

Requirements:

  • End-user support experience with MacOS
  • Great problem solving and intuitive troubleshooting skills
  • A strong understanding of connecting computers to networks especially over wifi and VPN
  • Experience in Google Workspace Administration
  • You can manage high pressure situations, always focused on outcomes
  • Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
  • An ability to work off hours, weekends, and holidays when needed (overtime is paid)
  • 3-5 years work experience in a technical support or corporate helpdesk environment

Nice to have:

  • Previous work experience providing support in an enterprise environment
  • Experience with MDM systems
  • Experience troubleshooting Chrome OS
  • Hold admin level certifications for Google Workspace, Okta and Slack
  • Strong knowledge of ITIL processes and best practices
  • You've used Atlassian products before, especially JIRA
  • A/V knowledge/experience
  • Ability to expand knowledge via technical training and certification
  • Ability to zoom out and analyze a problem affecting many users, and then find a solution to the systemic cause driving the problem reports
What we offer:
  • Remote work
  • medical insurance
  • flexible time off
  • retirement savings plans
  • modern family planning

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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