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Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite—a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world. We are seeking a meticulous and inspiring Executive Housekeeper to lead the housekeeping function at The St. Regis London. This role is responsible for overseeing all aspects of cleanliness and presentation across guest rooms, public spaces, and associate areas, ensuring they reflect the highest standards of luxury and refinement. As a department head, you will manage daily operations, lead a team of dedicated professionals, and collaborate closely with other departments to deliver seamless service. This is a rare opportunity to shape the housekeeping culture of one of the most anticipated luxury hotel openings in the UK.
Job Responsibility:
Lead and manage the daily housekeeping operation, including laundry and recreation areas where applicable
Ensure all guest rooms, suites, and public areas are maintained to the highest standards of luxury and presentation
Collaborate closely with Engineering to ensure maintenance issues are addressed promptly and efficiently
Oversee inventory management, ordering, and distribution of supplies, linens, and uniforms
Implement, monitor, and continuously elevate inspection programmes to uphold brand standards
Manage departmental budgets, forecasting, and cost control to achieve financial targets
Respond proactively to guest feedback, driving continuous service improvement and satisfaction
Recruit, onboard, train, and develop a high performing housekeeping team
Conduct performance reviews, coaching, and career development planning for team members
Ensure full compliance with health and safety regulations, and brand policies
Support onboarding and orientation programmes for new associates
Foster a culture of excellence, teamwork, accountability, and attention to detail
Requirements:
Proven experience in a senior housekeeping role within a luxury hotel environment
Strong leadership skills with the ability to motivate, develop, and inspire teams
Exceptional organisational skills with a meticulous eye for detail
A professional, approachable manner with outstanding communication skills
Strong knowledge of health and safety regulations, and housekeeping best practices
Experience in budgeting, cost control, and operational planning
The ability to collaborate effectively across departments to deliver seamless guest experiences
A proactive mindset, with a passion for continuous improvement and service excellence
High standards of personal presentation and professionalism
The ability to maintain consistency under pressure in a fast paced, high profile environment
What we offer:
Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Be part of an exclusive pre-opening experience shaping the future of the property
Private Medical Insurance
Employee Assistance Programme
Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives and wellness activities
Award programmes celebrating exceptional performance
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated – birthday, anniversaries, personal milestones and achievements
Vibrant social calendar with team events and engagement activities