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Responsible for the daily shift operations of Housekeeping and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Job Responsibility:
Responsible for the daily shift operations of Housekeeping and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Assists in ensuring guest and employee satisfaction while maintaining the operating budget. Ensures guest room status is communicated to the Front Desk
Works effectively with the Engineering department on guestroom maintenance needs
Supervises the property general cleaning schedule
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
Assists in the ordering of guestroom supplies, cleaning supplies and uniforms
Supports and supervises an effective inspection program for all guestrooms and public space
Communicates areas that need attention to staff and follows up to ensure understanding
Ensures all employees have proper supplies, equipment and uniforms
Participates in the management of the department’s controllable expenses
Understands the impact of department’s operations on the overall property financial goals
Comprehends budgets, operating statements and payroll progress reports
Responds to and handles guest problems and complaints
Strives to improve service performance
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings
Participates as needed in the investigation of employee accidents
Supervises staffing levels
Ensures employees understand expectations and parameters
Ensures property policies are administered fairly
Observes service behaviors of employees and provides feedback
Uses all available on the job training tools
Participates in the employee performance appraisal process
Assists as needed in the interviewing and hiring
Supports a departmental orientation program
Participates in employee progressive discipline procedures.
Requirements:
High school diploma or GED
2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major