Executive Housekeeper

• Manages all housekeeping operations to ensure guest rooms, public areas, and employee spaces are impeccably clean, well maintained, and aligned with EDITION brand standards
• Leads the housekeeping team, oversees daily shift operations, drives guest and employee satisfaction, and supports the department’s financial performance
• Ensures compliance with all housekeeping policies, procedures, and brand standards
• Reviews staffing levels to meet service, operational, and financial goals
• Prepares daily room assignments and ensures adequate supply levels
• Leads an effective inspection program for guestrooms and public areas
• Ensures employees have proper tools, equipment, and uniforms
• Communicates areas requiring attention and follows up on corrective actions
• Oversees daily shift operations and participates in departmental meetings
• Trains new room attendants and provides ongoing coaching
• Builds open, collaborative relationships with employees
• Schedules staff based on business needs and monitors attendance
• Ensures employees understand expectations and performance standards
• Administers policies fairly and consistently, including disciplinary procedures
• Observes service behaviours and provides feedback
• Supports employee recognition and engagement initiatives
• Participates in interviewing and hiring team members
• Sets a positive example for guest interaction and service delivery
• Supports action plans to improve guest satisfaction
• Empowers employees to resolve guest concerns
• Responds to guest issues promptly and professionally
• Reinforces guest satisfaction as a departmental priority

• High school diploma or GED
• 3 years experience in housekeeping or a related area
• OR 2‑year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related field
• 3 years experience in housekeeping or a related area
• Must have the legal right to work in South Africa

Preference may be given to candidates who support Employment Equity objectives