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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Executive Housekeeper

South Africa, Cape Town · Job Posted March 13, 2026
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Job Description

The Executive Housekeeper manages all housekeeping operations to ensure guest rooms, public areas, and employee spaces are impeccably clean, well maintained, and aligned with EDITION brand standards. This role leads the housekeeping team, oversees daily shift operations, drives guest and employee satisfaction, and supports the department’s financial performance. Regular inspections, follow‑up, and continuous improvement are key components of the role.

Job Responsibility

  • Manage all housekeeping operations to ensure guest rooms, public areas, and employee spaces are impeccably clean and well maintained
  • Lead the housekeeping team and oversee daily shift operations
  • Drive guest and employee satisfaction
  • Support the department’s financial performance
  • Conduct regular inspections and follow‑up
  • Ensure compliance with all housekeeping policies, procedures, and brand standards
  • Review staffing levels to meet service, operational, and financial goals
  • Prepare daily room assignments and ensure adequate supply levels
  • Lead an effective inspection program for guestrooms and public areas
  • Ensure employees have proper tools, equipment, and uniforms
  • Communicate areas requiring attention and follow up on corrective actions
  • Participate in departmental meetings
  • Train new room attendants and provide ongoing coaching
  • Build open, collaborative relationships with employees
  • Schedule staff based on business needs and monitor attendance
  • Ensure employees understand expectations and performance standards
  • Administer policies fairly and consistently, including disciplinary procedures
  • Observe service behaviours and provide feedback
  • Support employee recognition and engagement initiatives
  • Participate in interviewing and hiring team members
  • Set a positive example for guest interaction and service delivery
  • Support action plans to improve guest satisfaction
  • Empower employees to resolve guest concerns
  • Respond to guest issues promptly and professionally
  • Reinforce guest satisfaction as a departmental priority

Requirements

  • High school diploma or GED
  • 3 years experience in housekeeping or a related area
  • OR 2‑year degree in Hospitality, Hotel & Restaurant Management, Business Administration, or related field
  • 3 years experience in housekeeping or a related area
  • Legal right to work in South Africa
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