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Executive Housekeeper

Indonesia, Manado · Job Posted January 06, 2026
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Job Description

Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility

  • Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry
  • Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained
  • Completes inspections and holds people accountable for corrective action
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner
  • Works effectively with the Engineering department on guestroom maintenance needs
  • Supervises the property general cleaning schedule
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
  • Inventories stock to ensure adequate supplies
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms
  • Supports and supervises an effective inspection program for all guestrooms and public space
  • Communicates areas that need attention to staff and follows up to ensure understanding
  • Ensures all employees have proper supplies, equipment and uniforms
  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
  • Responds to and handles guest problems and complaints
  • Strives to improve service performance
  • Empowers employees to provide excellent customer service
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
  • Participates as needed in the investigation of employee accidents
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
  • Ensures employees understand expectations and parameters
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
  • Observes service behaviors of employees and provides feedback to individuals
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
  • Participates in the employee performance appraisal process, providing feedback as needed
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
  • Participates in employee progressive discipline procedures

Requirements

  • High school diploma or GED
  • 2 years experience in the housekeeping or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
  • Prior experience working in Indonesia, preferably in resort environments and pre-opening projects
  • Proficiency in the local language

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