Executive Housekeeper Job at Ayres Hotels (Costa Mesa)

Job Description

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Job Responsibility

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained
Implements and maintains Housekeeping department minimum standards
Responsible for the hiring, training, and supervision of property housekeeping staff
Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the Hotel, which requires continuous visual inspection of guestrooms and public space areas including: restaurant, lounge, meeting rooms, lobby, halls, etc
Complete the monthly quotas set of twice yearly guestroom deep cleans, as well as quarterly guestroom inspections
Evaluate condition of furniture, fixtures, décor, etc
Make recommendations and assist in the coordination of rehab projects
Communicate effectively, both verbally and in writing to provide clear direction in assigning housekeeping and laundry staff in details of work
Perform interviews, reference checks and complete new hire requirements
Provide staffing, training, counseling, and performance reviews for housekeeping department
Distribute and delegate workload to guarantee maximum productivity and guest satisfaction with minimum outlay of expenses in terms of labor and materials
Monitor house count and make staffing adjustments accordingly
Manage finances of housekeeping and laundry operations including budget and inventory controls
Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget
Operate within the established labor standards
Establish and maintain adequate supplies for efficient operation of department
Supervise the operation of linen, uniform, supply and storage rooms
Place linen, uniform, and supply orders as needed
Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies
Plan and conduct staff meetings
Attend various other related meetings to obtain and disseminate pertinent information
Manage guest lost and found including, store and inventory all items, conduct any guest inquiry phone calls, and get guest mailing information as needed
Manage, monitor and make adjustments in order to comply with energy conservation program
Monitor issuance of keys and maintain inventory
Other duties and special projects as requested by the General Manager such as perform MOD duties

Requirements

Any combination of education, training or experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge, skills and abilities
High School diploma or equivalent required
College degree preferred
At least 3 years experience in Supervisory/Management/Assistant Housekeeping position
Experience in a hotel or a related field preferred
No special licenses required
Certificates in sanitation, interior design, and/or safety are desired
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals
Working knowledge of Federal and local regulations relating to OSHA and worker’s compensation
Basic mathematical skills necessary to analyze reports, forecast and prepare budgets
Ability to effectively deal with employees and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information
Knowledge of Ayres Hotels’ policies applicable to housekeeping
especially those relating to safety and security of guest and hotel property
Supervisory skills to manage entire housekeeping operation
Ability to coordinate and cooperate with other departments regarding housekeeping services/activities
Ability to deal effectively with Team Members, vendors and contractors
Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel
Ability to handle a measured pull/push weight force of 35 lbs
Ability to access and accurately input information using a moderately complex computer system
Ability to convey information and ideas clearly
Must maintain composure and objectivity under pressure

Nice to have

Certificates in sanitation, interior design, and/or safety are desired
College degree preferred
Experience in a hotel or a related field preferred

What we offer

Paid Vacation *Full Time Status
Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)
Ayres Cares Adopt a Family Program
Fun Express Entertainment Discount
Sketchers Shoe Discount Program
Hotel Guest Room Discount

Ayres Hotels - All Job Offers

Select Country

Executive Housekeeper

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Executive Housekeeper

Our AI answers in your language