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Executive Housekeeper

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Ayres Hotels

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Location:
United States , Costa Mesa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Job Responsibility:

  • Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained
  • Implements and maintains Housekeeping department minimum standards
  • Responsible for the hiring, training, and supervision of property housekeeping staff
  • Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards
  • Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the Hotel, which requires continuous visual inspection of guestrooms and public space areas including: restaurant, lounge, meeting rooms, lobby, halls, etc
  • Complete the monthly quotas set of twice yearly guestroom deep cleans, as well as quarterly guestroom inspections
  • Evaluate condition of furniture, fixtures, décor, etc
  • Make recommendations and assist in the coordination of rehab projects
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning housekeeping and laundry staff in details of work
  • Perform interviews, reference checks and complete new hire requirements
  • Provide staffing, training, counseling, and performance reviews for housekeeping department
  • Distribute and delegate workload to guarantee maximum productivity and guest satisfaction with minimum outlay of expenses in terms of labor and materials
  • Monitor house count and make staffing adjustments accordingly
  • Manage finances of housekeeping and laundry operations including budget and inventory controls
  • Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget
  • Operate within the established labor standards
  • Establish and maintain adequate supplies for efficient operation of department
  • Supervise the operation of linen, uniform, supply and storage rooms
  • Place linen, uniform, and supply orders as needed
  • Install inventory controls for uniforms, linens and supplies to be monitored by issuance procedures and purchasing
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies
  • Plan and conduct staff meetings
  • Attend various other related meetings to obtain and disseminate pertinent information
  • Manage guest lost and found including, store and inventory all items, conduct any guest inquiry phone calls, and get guest mailing information as needed
  • Manage, monitor and make adjustments in order to comply with energy conservation program
  • Monitor issuance of keys and maintain inventory
  • Other duties and special projects as requested by the General Manager such as perform MOD duties

Requirements:

  • Any combination of education, training or experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge, skills and abilities
  • High School diploma or equivalent required
  • College degree preferred
  • At least 3 years experience in Supervisory/Management/Assistant Housekeeping position
  • Experience in a hotel or a related field preferred
  • No special licenses required
  • Certificates in sanitation, interior design, and/or safety are desired
  • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals
  • Working knowledge of Federal and local regulations relating to OSHA and worker’s compensation
  • Basic mathematical skills necessary to analyze reports, forecast and prepare budgets
  • Ability to effectively deal with employees and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, resolve conflicts and collect accurate information
  • Knowledge of Ayres Hotels’ policies applicable to housekeeping
  • especially those relating to safety and security of guest and hotel property
  • Supervisory skills to manage entire housekeeping operation
  • Ability to coordinate and cooperate with other departments regarding housekeeping services/activities
  • Ability to deal effectively with Team Members, vendors and contractors
  • Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel
  • Ability to handle a measured pull/push weight force of 35 lbs
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to convey information and ideas clearly
  • Must maintain composure and objectivity under pressure

Nice to have:

  • Certificates in sanitation, interior design, and/or safety are desired
  • College degree preferred
  • Experience in a hotel or a related field preferred
What we offer:
  • Paid Vacation *Full Time Status
  • Paid Sick Leave (24 hours to Part Time / 32 hours to Full Time)
  • Ayres Cares Adopt a Family Program
  • Fun Express Entertainment Discount
  • Sketchers Shoe Discount Program
  • Hotel Guest Room Discount

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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