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At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. The Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen. As the Executive Housekeeper, you will be responsible for the strategic leadership and overall performance of the Housekeeping Department, ensuring the highest standards of cleanliness and comfort throughout the hotel. You will oversee all Housekeeping operations, including guest rooms, public areas, laundry and uniform services, ensuring exceptional guest experiences and adherence to The Ritz-Carlton brand standards.
Job Responsibility:
Provide strategic and operational leadership for the Housekeeping Department, aligning departmental goals, performance, and culture with hotel objectives and Ritz-Carlton brand standards
Ensure the highest standards of cleanliness, hygiene and presentation across all guest rooms and public areas, contributing to a seamless and personalized luxury experience
Manage daily Housekeeping operations, staffing and resources while monitoring budgets, labor costs, productivity and guest feedback to optimize performance
Maintain strict compliance with brand standards, health and safety regulations and cleanliness protocols, leading inspections, audits and continuous improvement initiatives
Work closely with Front Office, Engineering, and other departments to ensure efficient room readiness, maintenance coordination and flawless service delivery
Select, train and inspire the Housekeeping team through coaching, performance management and a culture rooted in Ritz-Carlton values, diversity and inclusion
Lead and support key Housekeeping-related projects such as process improvements or renovations, ensuring smooth execution and alignment with operational standards
Requirements:
Minimum of 4-6 years of experience in Housekeeping operations, with at least 3 years in a leadership role, preferably in a luxury hotel environment
Proven experience managing mixed workforce environments, including external service providers
Experience leading or supporting projects such as hotel openings, renovations, or major refurbishments is highly desirable
Strong organizational, operational and financial management skills with a hands-on leadership approach
Exceptional attention to detail and commitment to cleanliness and quality standards
Strong leadership, communication and interpersonal skills
Knowledge of Opera PMS and Housekeeping management systems
proficiency in Microsoft Office Suite
Flexibility to work varied schedules, including weekends and holidays, as required
Fluency in English and German
additional languages are a strong advantage
Nice to have:
Experience leading or supporting projects such as hotel openings, renovations, or major refurbishments is highly desirable
additional languages are a strong advantage
What we offer:
Become part of the Top 1% of Hospitality Professionals
Work in a 5-star environment
Excellent career opportunities worldwide
Regular training & development opportunities
Motivated and supportive team
Unique employee benefits such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs