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The Executive Housekeeper will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.
Job Responsibility:
Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling
Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations
Recruit, train, and develop housekeeping team members to ensure exceptional service delivery
Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met
Monitor inventory and order housekeeping supplies and equipment within budget constraints
Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience
Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction
Prepare and manage department budgets, payroll, and reports
Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives
Lead daily briefing and communicate effectively with staff to ensure smooth operations
Requirements:
Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands
Strong leadership and team management skills
Excellent organizational and multitasking abilities
Knowledge of housekeeping operations, cleaning products, and health & safety standards
Outstanding communication and interpersonal skills
Ability to work flexible hours, including weekends and holidays
High school diploma or equivalent
Nice to have:
Proficiency in hotel management software is a plus
Additional certification in hospitality or management is desirable
What we offer:
Competitive salary and benefits package
Opportunity to work in a dynamic, guest-focused environment
Career growth and professional development opportunities within Hilton Hotels & Resorts