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Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Job Responsibility:
Manage daily shift operations of Housekeeping, Recreation/Health Club and Laundry
Direct and work with employees to ensure property guestrooms, public space and employee areas are clean and well maintained
Complete inspections and hold people accountable for corrective action
Ensure guest room status is communicated to the Front Desk
Work with Engineering department on guestroom maintenance needs
Supervise property general cleaning schedule
Prepare work assignments
Inventory stock to ensure adequate supplies
Order guestroom supplies, cleaning supplies and uniforms
Support inspection program for all guestrooms and public space
Manage departmental controllable expenses
Respond to and handle guest problems and complaints
Improve service performance
Conduct human resources activities including staffing, training, performance appraisal, and progressive discipline
Requirements:
High school diploma or GED
2 years experience in the housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
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