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Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Job Responsibility
Manage daily shift operations of Housekeeping, Recreation/Health Club and Laundry
Ensure property guestrooms, public space and employee areas are clean and well maintained
Complete inspections and hold people accountable for corrective action
Assist in ensuring guest and employee satisfaction while maintaining the operating budget
Manage Housekeeping operations
Ensure guest room status is communicated to the Front Desk
Work with Engineering department on guestroom maintenance needs
Supervise property general cleaning schedule
Obtain list of rooms to be cleaned and prospective check-outs
Inventory stock to ensure adequate supplies
Supervise daily Housekeeping shift operations
Assist in ordering guestroom supplies, cleaning supplies and uniforms
Support and supervise an effective inspection program
Communicate areas that need attention to staff
Ensure all employees have proper supplies, equipment and uniforms
Manage departmental costs
Participate in management of department’s controllable expenses
Understand impact of department’s operations on overall property financial goals
Comprehend budgets, operating statements and payroll progress reports
Ensure exceptional customer service
Respond to and handle guest problems and complaints
Strive to improve service performance
Empower employees to provide excellent customer service
Emphasize guest satisfaction during departmental meetings
Conduct human resources activities
Participate in investigation of employee accidents
Supervise staffing levels
Ensure employees understand expectations and parameters
Ensure property policies are administered fairly
Observe service behaviors of employees and provide feedback
Use on the job training tools to train new room attendants
Participate in employee performance appraisal process
Assist in interviewing and hiring employee team members
Support departmental orientation program
Participate in employee progressive discipline procedures
Requirements
High school diploma or GED
2 years experience in the housekeeping or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required.
What we offer
Staff house accommodation on The Lake Como
Ticket restaurants – meal vouchers (each with a net value of €8 per working day)
Staff cafeteria
Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide.