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Executive Housekeeper - The Lake Como EDITION - Fixed Term

Italy, Lake Como Employment contract 40850.00 - 43000.00 EUR / Year · Job Posted June 16, 2026
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Job Description

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility

  • Manage daily shift operations of Housekeeping, Recreation/Health Club and Laundry
  • Ensure property guestrooms, public space and employee areas are clean and well maintained
  • Complete inspections and hold people accountable for corrective action
  • Assist in ensuring guest and employee satisfaction while maintaining the operating budget
  • Manage Housekeeping operations
  • Ensure guest room status is communicated to the Front Desk
  • Work with Engineering department on guestroom maintenance needs
  • Supervise property general cleaning schedule
  • Obtain list of rooms to be cleaned and prospective check-outs
  • Inventory stock to ensure adequate supplies
  • Supervise daily Housekeeping shift operations
  • Assist in ordering guestroom supplies, cleaning supplies and uniforms
  • Support and supervise an effective inspection program
  • Communicate areas that need attention to staff
  • Ensure all employees have proper supplies, equipment and uniforms
  • Manage departmental costs
  • Participate in management of department’s controllable expenses
  • Understand impact of department’s operations on overall property financial goals
  • Comprehend budgets, operating statements and payroll progress reports
  • Ensure exceptional customer service
  • Respond to and handle guest problems and complaints
  • Strive to improve service performance
  • Empower employees to provide excellent customer service
  • Emphasize guest satisfaction during departmental meetings
  • Conduct human resources activities
  • Participate in investigation of employee accidents
  • Supervise staffing levels
  • Ensure employees understand expectations and parameters
  • Ensure property policies are administered fairly
  • Observe service behaviors of employees and provide feedback
  • Use on the job training tools to train new room attendants
  • Participate in employee performance appraisal process
  • Assist in interviewing and hiring employee team members
  • Support departmental orientation program
  • Participate in employee progressive discipline procedures

Requirements

  • High school diploma or GED
  • 2 years experience in the housekeeping or related professional area.
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required.

What we offer

  • Staff house accommodation on The Lake Como
  • Ticket restaurants – meal vouchers (each with a net value of €8 per working day)
  • Staff cafeteria
  • Access to the Marriott Bonvoy program, offering exclusive employee rates at Marriott properties worldwide.

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