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Executive Housekeeper I

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Marriott Bonvoy

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Location:
Malawi , Lilongwe

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Job Responsibility:

  • Manage daily shift operations of Housekeeping, Recreation/Health Club and Laundry
  • Ensure property guestrooms, public space and employee areas are clean and well maintained
  • Complete inspections and hold people accountable for corrective action
  • Ensure guest and employee satisfaction while maintaining the operating budget
  • Manage Housekeeping Operations
  • Ensure guest room status is communicated to the Front Desk
  • Work with Engineering department on guestroom maintenance needs
  • Supervise property general cleaning schedule
  • Obtain list of rooms to be cleaned and prospective check-outs
  • Inventory stock to ensure adequate supplies
  • Supervise daily Housekeeping shift operations and ensure compliance with policies
  • Assist in ordering guestroom supplies, cleaning supplies and uniforms
  • Support inspection program for guestrooms and public space
  • Communicate areas needing attention to staff
  • Ensure employees have proper supplies, equipment and uniforms
  • Manage departmental costs
  • Participate in management of controllable expenses
  • Understand impact of operations on property financial goals
  • Comprehend budgets, operating statements and payroll progress reports
  • Ensure exceptional customer service
  • Respond to and handle guest problems and complaints
  • Strive to improve service performance
  • Empower employees to provide excellent customer service
  • Emphasize guest satisfaction
  • Conduct human resources activities
  • Participate in investigation of employee accidents
  • Supervise staffing levels
  • Ensure employees understand expectations
  • Ensure property policies are administered fairly
  • Observe service behaviors and provide feedback
  • Use on the job training tools to train room attendants
  • Participate in employee performance appraisal process
  • Assist in interviewing and hiring
  • Support departmental orientation program
  • Participate in progressive discipline procedures

Requirements:

  • High school diploma or GED
  • 2 years experience in the housekeeping or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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