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Executive - hotel billback emea

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Flight Centre Brand

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Location:
India , Noida

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Contract Type:
Not provided

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Salary:

Not provided

Job Responsibility:

  • Monitor and receive Conferma failure notifications via Outlook
  • Access and review cases using the Conferma tool to identify missing or incorrect information
  • Investigate root causes of payment deployment failures
  • Validate booking and passenger details using the Amadeus system
  • Review Passenger Name Records (PNRs) to confirm payment and booking data
  • Source updated hotel or supplier contact details through Amadeus & Travel Weekly
  • Update and resend accurate virtual card details or Central Credit Account (CCA) information through Conferma
  • Complete transaction updates using the Smartflow process in Amadeus
  • Ensure all activities are completed within defined Turnaround Time (TAT)
  • Maintain accurate documentation and records of resolved cases
  • Adhere to internal policies, compliance standards, and data security guidelines
  • Support continuous process improvement initiatives

Requirements:

  • 6 months – 1 year in customer service
  • Working knowledge of Conferma (virtual card/payment tool)
  • Experience with Amadeus (PNR review, Smartflow updates)
  • Understanding of virtual cards / CCA payments
  • Proficiency in MS Outlook, Excel, and Word
  • Ability to do web-based research for supplier/contact details

Additional Information:

Job Posted:
March 03, 2026

Expiration:
March 06, 2026

Employment Type:
Fulltime
Job Link Share:

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