Executive Head: Segment & Product Management

Responsible for developing and driving the customer segment and product strategy to deliver sustainable growth, market differentiation, and enhanced customer value for the organisation. This role leads the end-to-end customer lifecycle—combines leadership, commercial & financial acumen, and cross-functional influence to ensure sustainable market share and heighten competitive advantage. The incumbent ensures deep understanding of customer behaviours and needs, translating these into compelling propositions that optimise product portfolios, manage product performance across verticals in the organisation, and deliver profitable growth through data-driven insights and stakeholder collaboration. To translate enterprise segment strategy into clear segment plans, propositions, and roadmaps, ensuring cross-functional alignment and commercial impact for specific segment