Executive Head of Cluster Bandundu and Équateur Job at Vodafone (Bandundu Ville)

Job Description

The Executive Head of Cluster Bandundu and Équateur is responsible for driving strategic growth and operational excellence across Sales, Marketing, Customer Experience, Network, Mobile Money, and People Management. This role requires a seasoned leader with a strong strategic mindset, proven execution capability, and deep knowledge of digital transformation within the telecommunications sector.

Job Responsibility

Develop and execute robust sales strategies, leveraging digital platforms to maximize reach and impact
Identify and pursue new business opportunities by building strong client relationships and understanding local market dynamics
Partner with the marketing team to design culturally relevant campaigns that strengthen brand visibility and preference
Guide product positioning and messaging using data-driven insights tailored to the region’s unique market environment
Lead initiatives that elevate customer satisfaction and long-term loyalty, using digital tools to streamline the experience
Establish and oversee customer feedback mechanisms to ensure continuous improvement across service touchpoints
Oversee network performance, optimization, and expansion to guarantee reliability, security, and availability
Collaborate with technology teams to adopt innovative network solutions and stay ahead of industry developments
Drive strategic growth of mobile money services, ensuring strict compliance with regulatory standards
Expand the mobile money ecosystem through strategic partnerships in the rapidly evolving digital finance space
Build, inspire, and develop a high-performing team through effective recruitment, coaching, and talent development
Foster a collaborative, inclusive, and innovative work culture that supports business goals
Implement performance management frameworks to reinforce accountability and operational excellence
Demonstrate strong understanding of digital trends shaping the telecommunications industry
Leverage digital channels effectively across sales, marketing, and customer engagement initiatives
Champion digital transformation efforts to modernize operations and drive competitiveness
Stay informed about local and regional market trends, regulatory updates, and socio-economic developments affecting the business
Develop strategies that respect cultural nuances and address region-specific challenges
Align global corporate strategies to local realities through strong cross-functional collaboration

Requirements

Bachelor’s degree in Business, Marketing, Telecommunications, or related field (MBA is an advantage)
Minimum of 5 years in a senior leadership role with substantial exposure to digital strategies
Proven success in digital transformation or digital-led growth within the banking or telecommunications sectors
Strong understanding of the telecommunications industry, emerging technologies, and market trends
In-depth knowledge of local regulatory frameworks and socio-economic conditions in Kinshasa and Central Congo
Exceptional leadership capabilities with a track record of driving teams toward ambitious goals
Strong analytical, strategic-thinking, and problem solving abilities
Excellent communication and interpersonal skills, with the ability to navigate diverse cultural environments
Skilled in project management, execution, and adapting to fast-paced business contexts
Strong strategic mindset and decision-making acumen
Demonstrated ability to achieve business targets and deliver organizational results
Ability to influence and collaborate effectively across functions
Innovative thinker capable of responding to evolving market conditions

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Executive Head of Cluster Bandundu and Équateur

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