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Defines and ensures implementation of the line of business strategy to ensure the delivery of revenue and profitability across all segment practices and channels. To formulate the strategy for the line of business, ownership of the business' complete line of business solution suite, and drive innovation throughout. design and deliver an end-to-end strategy for the development of line of business offerings to maximise existing customer bases and acquisition of new customers. Create an effective workforce and business process delivery channel that will provide a high-quality level of service exceeding client expectations so as to contribute to the organisations marketing and sales effort in ensuring continuous growth and sustainable profits. Define the development of line of business product and pricing strategies and pricing optimisation. Works closely with the various segment practices and channels to identify and successfully leverage Vodacom offerings.
Job Responsibility:
Strategy Formulation & Execution: Develop and maintain a deep understanding of the Technology market, key trends, the competitive landscape and enterprise applications to inform product strategies
Define and communicate line of business Products strategy, aligned to Vodacom Business overall Goals and objectives
Analyse market trends and customer insights to inform and define the product innovation strategy that delivers continuous product improvement and market leadership
Collaborate within and across product categories and create new revenue streams
Develop and maintain a product roadmap consisting of prioritised propositions and capabilities, based on future customer needs and industry trends
Manage a governance plan to ensure consistency and adherence to product development and pricing methodology and parameters, as well as the timely provision of key inputs from participating functions
Drive and maintain the business cases and P&L for each product line
Oversee internal and partner teams to ensure successful launch and maintenance of products and propositions
Define and own the GTM Strategy for the line of business’ Value Propositions, including collaborating on interconnected offers across propositions and product stacks
Drive and Mobilise revenue generating sales initiatives and pathways for route-to-market to support the execution of the line of business strategy nationally
Ensure Product revenue & margin targets are achieved, while maintaining market share leadership
Monitor and report on product performance, including revenue, margin, market share, pricing, white space and customer satisfaction
Budget Management: Develop and manage financials and associated controls for effective cost control
Maintain financial forecasts, while governing expenditure against approved budgets and investments. Continuously identify areas for improved efficiency and effectiveness
Review and authorize payments in line with approved budget and policy and submit for final processing
Effectively manage the team and its objectives in line with approved budgets, report variances as required and recommend / implement remedial action within a span of control
Identify and mitigate financial risks and develop corrective action plans as needed
Ensure identification, implementation and development of processes to optimise cost efficiency
Channel Development and Sales Revenue Growth: Oversee and facilitate the annual line of business plans
sales cadence and pipeline management
Partner with sales executives to set annual targets for the line of business according to the agreed business plan, remaining overall accountable for revenue, profitability and the delivery of this margin
Increase net sales revenue within each segment practice and channel for the line of business
Deliver profitable growth by actively managing costs through the sales, delivery and servicing product cycle
Ensure service delivery translates into an above industry Net Promoters Score (NPS) standard
Evaluate the price performance of the line of business by developing a robust price monitoring plan and make corresponding price optimisation recommendations
Stakeholder Management: Build collaborative partnerships and alliances for market success
Manage and collaborate with Vodacom Business management and sales leadership to develop growth plans for the Business
Collaborate, champion and enable effective leadership and cross-functional working relationships to create a unique, superior customer experience based on leadership practice
Provide specialised and technical support to internal and external stakeholders to ensure achievement of functional and organisational objectives
Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework
Delivering through People: Build a high performance & diverse organisation, focused on generating growth opportunities from clients and prospects, and driving unique growth and development opportunities in line with relevant revenue & margin targets to be achieved
Support and enable the team to succeed by driving skills development and future-fit talent in line with business strategy
Oversee the activities of the team to ensure effective delivery of business outcomes
Support and enable the team to succeed by encourage frequent knowledge sharing between team members, amongst other enablement initiatives
Develop a high performing team by embedding formal performance management process, informal coaching and continuous 1:1 performance discussion
Embed the Spirit of Vodacom by living the Spirit behaviours and culture codes, ensuring consistently high Spirit engagement levels
When required, initiate disciplinary processes for team members calling on support from HR when required
Resolve grievances raised by team members and escalate only if required
Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.
Requirements:
B Degree/Equivalent
Postgraduate qualifications/MBA (Desirable)
8+ years’ Technology Management experience in related environments e.g. (ICT) with demonstrated experience in: Managing a large-scale product organization
Portfolio and solution management
Technology sales and solution delivery
General management skills – particularly strategy, finance
marketing and HR
5+ years management experience
Technical Competencies: Strategic mind set and out of box thinking
Experience in solution selling within enterprise customers
Deep understanding of the customer’s business, it’s market and industry alongside key decision-makers and influencers in account organisation
Ability to translate customer’s objectives and strategy into relevant Vodacom Business propositions
Robust understanding of account P&L
Experience working in multinational matrix organisation
Successful track record of managing multi- industry sales teams and demonstrate profitable revenue growth
Strategic Thinking: Effectively delivers against assigned strategy, exceeding expectations. Translates strategy into clear areas of focus and priorities
Behavioural Competencies: Customer Focus: Prioritizing customer needs and delivering excellent service
Accountability: seeks feedback and identifies opportunities for improvement or innovation
Collaboration: Actively fosters collaboration, seeks input and effectively partners
Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
Organizational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy.