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Executive Floor Team Leader

China, Shanghai Employment contract · Job Posted November 17, 2025
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Job Description

Executive Floor Team Leader position at JW Marriott Hotel Shanghai at Tomorrow Square, responsible for processing guest check-ins, managing accounts, ensuring proper billing procedures, and providing exceptional guest service while assisting in employee training and development.

Job Responsibility

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
  • Process all payment types, vouchers, paid-outs, and charges
  • Balance and drop receipts
  • Count and secure bank at beginning and end of shift
  • Obtain manual authorizations and follow all Accounting procedures
  • Notify Loss Prevention/Security of any guest reports of theft
  • Assist management in training, evaluating, counseling, motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

What we offer

  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Luxury work environment

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