Executive, Facilities Management Job at IKEA (Kuala Lumpur)

Job Description

PURPOSE OF THE FUNCTION The Executive, Facilities Management is responsible for ensuring the safe, reliable, compliant, and efficient operation of all building operation systems within the shopping mall, including fire alarm, CCTV, card access, PA, plumbing, electrical, toilet equipment, electrical distribution. The role supports business continuity, tenant satisfaction, asset performance, and full compliance with statutory and operational standards.

Job Responsibility

Execute and oversee daily operations and maintenance of M&E systems to ensure optimal performance, safety, and minimal downtime
Supervise contractors and vendors for M&E works, ensuring compliance with scope, specifications, safety requirements, and quality standards
Monitor and upgrade preventive, corrective, and predictive maintenance programs for all M&E systems
Ensure compliance with statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA, IKANO) through inspections and audits
Prepare, review, and maintain maintenance records, technical reports, and documentation for audit and management purposes
Monitor and manage work orders via CMMS (e.g., Yardi) to ensure timely execution and closure
Coordinate and respond to tenants and internal teams to resolve M&E-related issues and ensure service continuity, and attend management, departmental, and cross-functional meetings
Attend fit-out pre-opening inspection, event inspection and conduct routine inspections of electrical and mechanical systems to identify defects, risks, and improvement opportunities
Support project works, upgrading, and system improvement initiatives related to M&E services
Support energy management and sustainability initiatives, including monitoring of electrical consumption and system efficiency
To transfer technical knowledge, operational procedures, and best practices from Executive-level staff to Technicians, ensuring consistent performance, safety compliance, and skill development
Ensure the overall performance, reliability, and availability of M&E systems including electrical distribution, HVAC, MV systems, plumbing, fire protection, lifts, and escalators
Compliance with statutory and safety requirements including Local Authorities, DOSH, Bomba, Suruhanjaya Tenaga, OSHA, and MyTOWN SOPs
Planning, execution, and effectiveness of preventive maintenance programs for M&E systems
Management of M&E breakdowns, fault response, and minimization of operational and tenant impact
Asset lifecycle management, energy efficiency performance, and maintenance cost control
Provide technical input for M&E system upgrades, retrofitting, and asset replacement planning
Support Assistant Manager in maintenance planning, budgeting, and cost optimization
Contribute to root cause analysis (RCA) and continuous improvement of M&E system reliability
Support coordination during mall events, peak periods, and emergency situations
Assist in improving SOPs, maintenance procedures, and safety practices for M&E operations

Requirements

Knowledge: Electrical systems including LV distribution, switchboards, transformers, and protection systems
Basic mechanical systems including HVAC (chillers, AHU, FCU), ventilation, and plumbing systems
Fire protection systems including fire alarm, sprinkler, hydrant, and suppression systems
Preventive, corrective, and predictive maintenance strategies for M&E systems
Statutory and regulatory requirements (DOSH, Bomba, Suruhanjaya Tenaga, OSHA)
CMMS systems (e.g., Yardi) and maintenance documentation practices
Fault diagnosis and root cause analysis techniques
Energy management and electrical consumption monitoring
Contractor management and service level agreements (SLA)
Audit processes, compliance standards, and mall operational requirements
Vendor & Sourcing Management tasks
Knowledgeable in Root Cause Analysis (RCA)
Energy monitoring and reporting of electrical consumption and system efficiency
Vendor selection and quotation sourcing
Assist in budgeting and cost planning for M&E maintenance
Capabilities: Diagnose and resolve complex electrical and mechanical system faults
Plan and supervise M&E maintenance activities to ensure quality and compliance
Make sound technical decisions during electrical failures and system abnormalities
Manage contractors, including safety enforcement and quality control of M&E works
Coordinate effectively with stakeholders on M&E-related issues and solutions
Monitor system performance and recommend improvements
Ensure timely execution and closure of maintenance tasks
Support project implementation and system upgrading works
Conduct inspections and identify potential risks or failures in M&E systems
Contribute to continuous improvement and operational excellence
Motivation: Ownership & Accountability
Reliability Under Pressure
Safety & Compliance Commitment
Continuous Improvement Drive
Collaboration & Professionalism

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Executive, Facilities Management

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