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The Executive Director is responsible for leading the community’s day-to-day operations, including full profit and loss responsibility. The Executive Director plans, implements, and evaluates all aspects of operations. This individual recruits and trains team members and has direct supervisory responsibility for a high performing team of leaders in the disciplines of sales, care, hospitality, and resident engagement. The Executive Director fosters an environment of high customer satisfaction and ensures a quality-oriented and engaged workforce. They ensure compliance with all local, state, and federal regulations and focuses on creating a safe working and living environment.
Job Responsibility:
Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives
Regularly communicate performance with the Regional Vice President
Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls
Understand the community’s care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address department concerns
Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary
Ensure adherence to the Resident’s Bill of Rights
Responsible for interviewing, hiring, training, developing, and evaluating assigned staff. Team sizes can vary
average range is 65-80
Constantly assess resident needs in staffing levels
Operate the community in accordance with Company policies and federal, state and local regulations
Assist in developing operational budgets and capital requirements, including forecasting and approving all expenses
Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources
Remain active in local community activities. Establish networks and resources for resident referrals
Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance
Able to work in various positions in the community and willing and able to fill in as needed
Build a high-performing team and keep engagement high
Meet financial management requirements for the community
Maintain a safe working and living environment
Actively participate in “in-house” sales activities, including prospective resident tours and special events
May drive Company vehicle from community to social and other various destinations (only if required by community)
May perform other duties as needed and/or assigned
Requirements:
A Bachelor’s degree in Business Administration, Healthcare Administration, or related subject is required
Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals preferred
The ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
Must possess a valid driver’s license
Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle)
Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy
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