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The Executive Director is responsible for leading the community’s day-to-day operations, including full profit and loss responsibility. The Executive Director plans, implements, and evaluates all aspects of operations. This individual recruits and trains team members and has direct supervisory responsibility for a high performing team of leaders in the disciplines of sales, care, hospitality, and resident engagement. The Executive Director fosters an environment of high customer satisfaction and ensures a quality-oriented and engaged workforce. They ensure compliance with all local, state, and federal regulations and focuses on creating a safe working and living environment.
Job Responsibility:
Lead the community’s day-to-day operations with full profit and loss responsibility
Plan, implement, and evaluate all aspects of operations
Recruit and train team members
Directly supervise a high performing team of leaders in sales, care, hospitality, and resident engagement
Foster an environment of high customer satisfaction
Ensure a quality-oriented and engaged workforce
Ensure compliance with all local, state, and federal regulations
Focus on creating a safe working and living environment
Lead the development and implementation of all sales and operations strategies and tactics
Regularly communicate performance with the Regional Vice President
Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls
Understand the community’s care regulations and support the resident care program
Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services
Ensure adherence to the Resident’s Bill of Rights
Responsible for interviewing, hiring, training, developing, and evaluating assigned staff
Constantly assess resident needs in staffing levels
Operate the community in accordance with Company policies and regulations
Assist in developing operational budgets and capital requirements
Act as a liaison between field operations and the Support Center
Remain active in local community activities
Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance
Able to work in various positions in the community and fill in as needed
Build a high-performing team and keep engagement high
Meet financial management requirements for the community
Maintain a safe working and living environment
Actively participate in “in-house” sales activities
May drive Company vehicle from community to social and other various destinations
May perform other duties as needed and/or assigned
Requirements:
Bachelor’s degree in Business Administration, Healthcare Administration, or related subject
Three (3) to five (5) years of experience in operations management with demonstrated success in meeting financial and sales goals
Ability to become licensed as an administrator for assisted living within a prescribed timeframe in states requiring such a license
Must possess a valid driver’s license
Must satisfactorily meet and be in compliance with Company motor vehicle policy standards and Travel Policy
What we offer:
Competitive Pay
Paid Holidays & PTO
Comprehensive Health Plans (medical, vision, dental, company paid short term and long term disability)
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