Executive Director, Service Operations – Medicaid Contact COE

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Executive Director, Service Operations – Medicaid Contact Center of Excellence Aetna is seeking a transformative, enterprise-minded leader to serve as Executive Director, Service Operations – Contact Center of Excellence, with responsibility for leading our Medicaid member contact center. This role will oversee a large 24/7 operation supporting Medicaid members nationwide, with a focus on delivering exceptional member experience, operational excellence, and continuous innovation.