Executive Director, PBM Client Reporting Product Leader, CVS Health

CVS Health

Location:
United States, Northbrook

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

131500.00 - 303195.00 USD / Year

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Job Description:

Lead and oversee the development of PBM front-end client reporting tools and systems. Focus on meeting critical PBM client needs for data and reporting including pharmacy spend insights, historical cost trends and drivers, forward-looking projections of pharmacy spend, financial guarantee performance, product performance, member experience, and regulatory compliance. Lead an organizational transformation of the PBM client reporting experience into a strategic capability that drives client decision making in optimizing pharmacy spend and strengthens customer relationships.

Job Responsibility:

Shaping the strategy and direction of the Client Reporting Product, including a value-oriented product roadmap
Overseeing the development of one unified client reporting product that is highly automated and insights-oriented
Building and delivering new reporting tools and features in a phased approach
Ensuring an intuitive user experience in reporting tools for both internal and external customers
Aligning product development roadmap to priority user needs and PBM strategic goals
Continuously identifying emerging customer needs and developing new features
Directing and monitoring reporting investment, ensuring optimal return on investment
Partnering closely with data strategy teams to prioritize data enablement efforts
Partnering closely with reporting production teams to pursue process improvement, streamlining, and automation opportunities
Partnering to ensure adequate documentation and training materials and programs are in place

Requirements:

15+ years of demonstrated increasing responsibility roles in corporate environments
10+ years of demonstrated organizational skills (e.g., project management experience or managing cross-team/department initiatives with demonstrated success)
5+ years of leadership experience (direct report experience or equivalent experience without direct report)
5+ years of experience assessing and building a business case to identify areas of opportunities for the business
5+ years of experience with executing on strategic initiatives to drive improved operational performance
Experience in Product Development
Experience working with Agile product development teams
Extensive experience translating customer needs into software product features, following the entire lifecycle from concept through delivery
Experience in B2B SaaS product management
Extensive experience in client/customer interaction
Bachelor's degree required and/or an equivalent work experience
Ability to work Hybrid Model (in office part-time during week) if reside near a HUB location

Nice to have:

Advanced Degree/MBA
Experience with one or more leading BI platforms (e.g., MicroStrategy, Tableau)
Familiarity with data processing technologies (e.g., relational databases, SQL, SAS, R)
Experience working in blended operating model that combines a software product with a service component (e.g., sales enablement, customer service, technical account management)
Experience/Knowledge of SAP/HANA
Prior experience working with or for a Pharmacy Benefits Manager (PBM)
Experience in highly regulated compliance environment
Process Improvement training / certification (such as Lean Six Sigma)

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
No-cost tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Executive Director, PBM Client Reporting Product Leader