Executive Director, Patient Engagement & Retention, CVS Health

CVS Health

Location:
United States, Springfield

Category:
Health and Beauty

Contract Type:
Employment contract

Salary:

131500.00 - 303195.00 USD / Year

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Job Description:

Oak Street Health is seeking a strategic and operational leader to drive enterprise-wide patient retention and engagement efforts. The Executive Director will lead the development and execution of data-driven strategies, oversee a 150+ member Patient Engagement & Escalation Program (PEEP), and collaborate cross-functionally to improve patient outcomes and experience.

Job Responsibility:

Develop and implement enterprise strategies to improve patient retention, engagement, and Wellness Review Visit (WRV) completion
Lead and manage the PEEP team (150+ FTEs), including workforce planning, performance management, and professional development
Monitor program performance using analytics
identify improvement opportunities and implement solutions
Partner with PMO, Clinical Ops, Learning, Membership, PRM, Population Health, and Med Cost teams to execute initiatives and manage change
Serve as the enterprise retention lead, presenting insights and strategies to senior leadership and stakeholders
Oversee budgets for PEEP and related initiatives, ensuring efficient resource allocation

Requirements:

15+ years in strategy, planning, or operations, including 4+ years in healthcare leadership
4+ years managing direct reports, with experience leading large teams
Proven success in leading enterprise-wide initiatives with measurable impact
Strong analytical skills and ability to translate data into actionable strategies
Executive presence and experience presenting to senior leaders and boards
Excellent communication and stakeholder engagement skills
Ability to travel 5–10%

Nice to have:

Master's degree (MBA, MHA, MPH, MPP)
Experience in value-based care and healthcare operations
2+ years leading teams of 20+ members
Proficiency in Microsoft Office Suite (Excel, PowerPoint)
Healthcare-specific operational leadership experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
October 02, 2025

Expiration:
October 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Executive Director, Patient Engagement & Retention