Executive Director, Operations - Mental Well-being, CVS Health

CVS Health

Location:
United States

Category:
Human Resources

Contract Type:
Not provided

Salary:

131500.00 - 303195.00 USD / Year

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Job offer has expired

Job Description:

At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day.

Job Responsibility:

Managing operations to performance metrics and member experience expectations
Managing to performance guarantees
Leading colleagues across the country to support member experience for Mental Well-being
Building a high performing team to deliver consistently high results meeting metrics and customer expectations
Developing talent in a way that supports each colleague performing at their best
Developing succession plans that ensure a pipeline of talent for the future
Creating a highly engaging work environment that empowers colleagues to excel for the members
Helping colleagues connect what they do (day in, day out) with our Enterprise purpose
Developing lowest cost models to serve strategy objectives
Providing input into the technology roadmap (what infrastructure or innovation is needed to best support our long-term operations and service objectives)
Developing best-in-class service strategy for plan sponsors and members across 2 product lines (Behavioral Health and Resources For Living)
Setting realistic, yet aggressive KPI measurements that generate productivity and efficiency standards
Creating an accountable organization responsible for delivering on the G&A budget
Ensuring accurate and timely execution of all functions
Achieving quality results that meet all regulatory and client requirements
Driving process and productivity improvements to achieve lowest cost to serve objectives
Driving Colleague engagement results
Implementing best practices that drive continuous improvement for consistent and reliable results
Working collaboratively with business partners across Mental Well-being business, Behavioral Health Clinical Ops and Aetna MSO
Develop strategies to reduce costs while improving outcomes
Driving process innovations that position CVS Health to become the industry-leader
Aligning with regulatory teams to help assess the impacts of new or changing regulations
Supporting Sales and Account Management teams to successfully execute on and sell new and existing clients
Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve

Requirements:

10+ years of experience in an operations executive role with proven leadership performance
Demonstrated track record highlighting leadership skills, ability, and willingness to plan and achieve colleague success
Ability to work autonomously with little direction, setting priorities and taking necessary actions to identify, contain, and remediate any potential issues
highly motivated and internally drive
Ability to effectively oversee transactional workflows to ensure all performance service levels are achieved
Project management experience across multiple business units
Ability to think both strategically and tactically, and a willingness to challenge the status quo to help the organization reach higher levels of performance
Ability to work effectively across functions and services, promoting collaboration and teamwork in pursuit of successful outcomes
Strong business acumen - must be able to analyze trends and develop business justification for improvement projects
Highly organized with the ability to manage multiple and often competing priorities
Experience or familiarity with member services operations and various operational support systems, i.e. call center, workforce planning, budgeting, etc.
Strong interpersonal and team building skills, with the ability to gain the trust and confidence of internal partners and clients
comfortable working one on one with all levels, from senior management (C-level, SVP, VP) through functional level employees
Must possess a creative and entrepreneurial spirit and the courage to drive change in the organization
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Bachelor's degree or equivalent work experience required

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
April 24, 2025

Expiration:
April 30, 2025

Employment Type:

Fulltime

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Executive Director, Operations - Mental Well-being

CVS Health

Location:United States

Category:Human Resources

Contract Type:Not provided