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Old Dominion University Logo Old Dominion University · Education

Executive Director of Student Financial Aid

United States, Norfolk · Job Posted March 13, 2026
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Job Description

Reporting to the Assistant Vice President for Enrollment Optimization, the Executive Director provides transformational leadership and strategic oversight to all areas of the Office of Student Financial Aid, including data accuracy and integrity, operational efficiency, compliance with federal and state regulations, and the effective use of student financial aid systems such as Ellucian Banner. This position is responsible for comprehensive planning and execution of key initiatives, major projects, and leading the team that manages day-to-day administration of federal, state, and institutional aid. This role also facilitates coordination and communication across university departments to create a positive educational experience for students while ensuring compliance with all regulatory and institutional policies.

Job Responsibility

  • Provide transformational leadership and strategic oversight to all areas of the Office of Student Financial Aid
  • Ensure data accuracy and integrity, operational efficiency, compliance with federal and state regulations, and the effective use of student financial aid systems such as Ellucian Banner
  • Responsible for comprehensive planning and execution of key initiatives, major projects, and leading the team that manages day-to-day administration of federal, state, and institutional aid
  • Facilitate coordination and communication across university departments to create a positive educational experience for students while ensuring compliance with all regulatory and institutional policies
  • Promote a departmental culture that embraces individual and organizational learning
  • Work with key student financial services teams in departmental planning, development, and training to improve individual, group, and organizational performance

Requirements

  • Master’s degree
  • At least five years of financial aid experience
  • At least three years of experience supervising professional staff
  • Knowledge of federal, state, and institutional financial aid regulations and the ability to interpret and apply them to ensure compliance and support student success
  • Experience with non-standard academic calendars in the context of administering federal, state, and other aid programs
  • Skill in leading and developing staff through coaching, mentorship, and fostering an inclusive, empowered team environment
  • Skill in strategic planning and operational management to enhance efficiency, effectiveness, and alignment with institutional goals
  • Ability to build and maintain trusting relationships with diverse stakeholders through effective communication and collaboration
  • Strengths in creating a culture of curiosity and inquisitiveness
  • Ability to think innovatively and implement creative solutions to operational and service challenges
  • Strong skills in both written and oral communications in a variety of professional settings
  • Notable experience in using advanced and complex financial aid administration systems, including the ability to prepare systems for annual cycle launches
  • Advanced working knowledge of Microsoft Excel, Word, and familiarity with other office productivity software

Nice to have

  • At least seven years of financial aid experience with five or more years as a supervisor of professional staff, at the level of senior associate director, director, or above
  • Knowledge of the direction of financial aid administration at the undergraduate and graduate levels
  • Advanced working knowledge of Ellucian Banner Financial Aid
  • Completion of several NASFAA Professional Credential examinations, FAAC Certification, or equivalent professional education
  • Strategic and applied understanding of the role of institutional scholarships and grants in optimizing new undergraduate student enrollment in the incoming first-year and transfer cohorts
  • Experience supporting the educational financing needs of, and financial aid programs for, online, part-time, and adult learners
  • A visible commitment to, and record of, supporting students of all backgrounds, capabilities, and circumstances
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