Executive Director, Internal DTC Channel Operations - Medicare

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day. Aetna is seeking top sales operations talent for an exciting leadership opportunity within Aetna Medicare. This Executive Director, Internal Channel Operations role will lead a core shared-services operations team and oversee the end-to-end enablement and operational performance of the Medicare internal direct-to-consumer channel. The role has accountability for the agent enablement suite, contact center planning, workforce and campaign optimization, and the day-to-day operations supporting multiple prospect and member engagement campaigns. This leader will be responsible for developing talent, ensuring seamless and scalable operations, and building a best-in-class enablement infrastructure to support a rapidly growing channel.