Executive Director, Human Resources - Shared Services, CVS Health

CVS Health

Location:
United States

Category:
Human Resources

Contract Type:
Not provided

Salary:

131500.00 - 303195.00 USD / Year

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Job Description:

The Executive Director of Human Resources (HR) Shared Services is responsible for leading and managing a centralized HR function, focused on delivering efficient and cost-effective HR services across the enterprise. This role focuses on strategic planning and delivery, support of key stakeholder initiatives, operational efficiency, optimizing HR processes, and ensuring compliance while delivering excellent service to colleagues, HR Business Partners and other key stakeholders. The Executive Director plays a vital role in leading a dedicated team delivering HR services enterprise-wide and is committed to ensuring that colleagues feel valued, empowered, safe and included to contribute to the organization’s success.

Job Responsibility:

Develop and implement HR shared services strategies, policies, and procedures to support the enterprise and HR’s overall goals
Oversees the day-to-day operations of the HR shared services functions, ensuring efficient and timely delivery of HR services
Continuously identifies and implements process improvements to enhance efficiency, reduce costs, and improve the overall stakeholder and colleague experience
Partners with supporting IT functions for the selection, implementation, and maintenance of HR technology and systems and tools
Knowledge of and ensures compliance with all relevant laws, regulations, and company policies related to HR
Manages relationships with HR vendors and ensures they are delivering on agreed-upon all contractual obligations and service level agreements
Leads and develops the HR shared services team, fostering a culture of high performance and continuous improvement
Builds and maintains strong relationships with key stakeholders, including HR business partners, senior management, and colleagues
Responsible for the functional HR shared services budget, ensuring it is aligned with the organization's financial targets and goals
Identify and implement cost-saving initiatives within the HR shared services function
Tracks and analyzes key performance indicators (SLAs and KPIs) to measure the effectiveness of HR shared services and identify areas for improvement
Develop and maintain accurate HR reporting and metrics to track performance and identify areas for improvement
Ensure a high level of customer service (all points of service) and satisfaction for both employees and HR business partners

Requirements:

15+ years of experience in HR Operations and leadership
Proven stakeholder management
Superior knowledge of all HR principles, processes and practices including utilization of HR technology, federal and state labor and employment laws, ERISA plans
Project management, including stakeholder engagement and program execution, change management expertise and communication skills
Prior experience with HR Transformation including a focus on HR strategies, systems, and services to improve efficiency and enhance the colleague experience

Nice to have:

MBA preferred
SHRM, SHRM-SCP, HRCI-SPHR and / or other HR accreditations preferred

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
June 09, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Executive Director, Human Resources - Shared Services