Executive Director, HR Colleague Experience Design & Governance, CVS Health

CVS Health

Location:
United States, Woonsocket

Category:
Human Resources

Contract Type:
Employment contract

Salary:

131500.00 - 303195.00 USD / Year

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Job Description:

As part of the newly established HR Modernization organization, the Executive Director of HR Colleague Experience Design & Governance will be accountable for providing a unifying control tower structure and governance to prioritization of initiatives and enablement of business processes, with the goal of accelerating business outcomes, enriching Colleague Experiences, and ensuring efficiency in application of Technology and Process Innovation toward the HR-sponsored strategy.

Job Responsibility:

Maintain and adapt the HR Technology Landscape Roadmap of Current and Future State (integrated application set, vendor and service provider list and requested functionality) aligning to a clear demand signal for HR Technology (DDAT) org and against the HRLT Strategy
Be a thought leader on user interface alignment, AI infusion into approach, and simplifying the overall experience
Provided a central point for bespoke intake requests within HR and from Business and HR Tech to establish and uphold a unifying approach to request intake management, governance of project and program execution results, service level agreements and tie to a set communication, utilization and change management discipline imbedded within the HR Modernization as a space to achieve HRLT and Business commitments
Manage a team of 6-8 Enablement Lead roles tied to distinct HR areas (TA, TM, L&D, TR, Colleague Insights/Analytics, Payroll/Shared Services, Colleague & Labor Relations, Change/Comms/Inclusion) and provide a direct conduit for Business Input through 4-5 Colleague Experience Client Relationship Leads across COE areas to (Aetna, HCD+PBM+Specialty RX, Retail, Shared Services), plus agreed to project support areas
Be a key thought partner with VP of HR Modernization and tied to VP of HR Technology and work closely with multiple vendor relationships (e.g., Workday, ServiceNow, Tableau…)
Provide Quality and Control measurement and discipline to expand ROI of all investments
Build and adapt work process/policy mapping frameworks for a Moments that Matter vision by unique Colleague Persona (role, tenure, point of work journey) tied to a unifying CVS Health Colleague experience baseline with adaptation to bespoke business requirements

Requirements:

15+ years of proven experience in program management, project management, or organizational change management
Experience deploying and transforming HR Technical Roadmaps, Core, Talent, Total Rewards (e.g., Workday, Phenom)
10+ years of leadership experience, preferably in a highly matrixed organization
Demonstrated experience in developing and implementing governance frameworks and reporting structures
Proficiency in project management tools and methodologies
Strong analytical and problem-solving skills, with a focus on results and continuous improvement
Strong leadership skills with the ability to influence and drive change across diverse teams
Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels

Nice to have:

Significant project management experience
Consultative experience
HR leadership experience supporting VP+ strongly preferred
Ability to build strong relationships with multiple partners, coach and develop colleagues at all levels
Critical thinking skills. Ability to develop, document, and effectively communicate strategies

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
tobacco cessation and weight management programs
confidential counseling and financial coaching
Benefit solutions that address different needs and preferences of colleagues including paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
November 01, 2025

Expiration:
November 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Executive Director, HR Colleague Experience Design & Governance