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Amgen is seeking a transformational leader to drive and scale its Global Commercial Capabilities (GCC) delivery model from India. As a key executive within the GCC leadership team, this role will lead commercial operations, develop high-impact talent, and enable technology-forward solutions aligned with Amgen’s long-range strategy. With direct influence over global capability delivery, automation, and innovation, this leader will play a central role in shaping the future of how Amgen’s commercial teams deliver for patients.
Job Responsibility:
Lead the integration of new technologies, AI, and automation into commercial operations to enhance speed, accuracy, and scalability
Partner with global capability leaders to embed innovation into core business functions and accelerate delivery impact
Identify emerging technologies and lead pilots that unlock new commercial capabilities
Build and scale a high-performing cross-functional team at AIN, integrating global talent and expertise
Drive a culture of continuous learning, upskilling, and digital fluency to support long-term enterprise transformation
Serve as the executive sponsor for AIN talent strategy and succession planning, partnering with global HR and business leaders
Lead initiatives that streamline commercial operations, reduce complexity, and increase agility across global teams
Bridge time zones, geographies, and functions to deliver a truly integrated, always-on global commercial services model
Serve as a transformation agent, redesigning operating models to better enable bold innovation and faster execution
Serve as a trusted advisor to senior leadership in the U.S. and globally on offshore strategy and capability expansion
Oversee budget and financial governance for offshore operations, ensuring efficiency and optimal vendor value
Collaborate with global stakeholders to prioritize capability development and operational excellence initiatives
Maintain strategic relationships with key external partners and serve as a liaison to industry and peer networks
Inspire as the Leader of Leaders of Amgen’s growing Amgen Innovation Center Global Customer Capabilities team
Requirements:
Bachelor’s degree and 12+ years in commercial operations, digital transformation, or related fields
6+ years of experience leading cross-functional, multi-country teams or offshore delivery centers
Nice to have:
Experience in the biopharma or life sciences industry
Deep understanding of digital transformation, automation, and workforce strategy
Proven record of leading large-scale change initiatives across global teams
Exceptional ability to influence senior stakeholders and align execution to enterprise vision