CrawlJobs Logo

Executive Director, Client Delivery

rgare.com Logo

Reinsurance Group of America

Location Icon

Location:
United States of America , Various

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

126710.00 - 188840.00 USD / Year

Job Description:

The Executive Director of Client Delivery plays a pivotal leadership role in ensuring that client-facing operations run smoothly, efficiently, and with a strong focus on quality and strategic alignment. The role reports to the VP, Client Delivery and works closely with the Executive Director of Reinsurance Services to ensure companywide adherence to quality and efficiency.

Job Responsibility:

  • Serves as the escalation point of contact for all delivery related issues
  • Assist in the development and oversee execution of the TAI Testing Program and the TAI Quality Assurance and Automation Program
  • Accountable for leading the team of Directors and/or Managers for all client delivery related processes
  • Lead cross-functional delivery teams
  • Lead the design, implementation, and scaling of automation focused on process optimization
  • Champion the establishment of Centers of Excellence (CoEs)
  • Design and implement a scalable resource model
  • Design, implement and monitor functional metrics
  • Oversee and serve as the escalation point for the external Help Desk for all TAI Clients

Requirements:

  • College or University Degree or equivalent experience
  • 10+ years enterprise software implementation and delivery with strong Agile experience
  • 2+ years in a Business Analysis/Product Owner or Software Quality Assurance role
  • Ability to analyze large data sets
  • Advanced analytical and problem-solving skills
  • Advanced proficiency in Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint
  • Experience working with automated testing tools like Selenium, Bruno, Postman, Burp Suite
  • Experience working with UiPath Studio and UiPath Test Manager
  • Advanced organizational and documentation skills
  • Ability to work independently and manage competing priorities while ensuring quality work is delivered within defined timelines
  • Able to respond in a fast-paced and competitive workplace
  • Demonstrated ability to clear and respectful communication and accountability
  • Commitment to continuous learning

Nice to have:

Experience in life and/or health insurance or reinsurance industries

What we offer:
  • Annual bonus plan
  • Long-term equity incentive plan (for some positions)
  • Health, retirement, and other employee benefits

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Executive Director, Client Delivery

Client Director - Partners

The Client Director is responsible for the strategic development and long-term r...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
sabiogroup.com Logo
Sabio Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
  • Demonstrable success in growing a single large account through insight-led, consultative selling
  • In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
  • Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
  • Educated to degree level or equivalent experience in business, sales, or a technology-related field
Job Responsibility
Job Responsibility
  • Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
  • Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
  • Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
  • Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
  • Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
  • Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
  • Create proactive demand through tailored value propositions linked to the client's key priorities
  • Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
  • Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
  • Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery
What we offer
What we offer
  • Pension Scheme
  • Remote/Flexible work
  • Life insurance
  • Private health and dental care
  • Cycle to work
  • 28 days paid holiday a year- (this includes three Sabio days)
  • LinkedIn Learning
Read More
Arrow Right

Delivery Director

We’re opening the position of a Delivery Director in our company. The candidate ...
Location
Location
Salary
Salary:
Not provided
edvantis.com Logo
Edvantis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of project/department/division management experience in the IT industry
  • Experience in managing large complex projects (100+ participants)
  • Ability to travel to the Client’s headquarters (Europe, the USA) may be required
  • Strategic visionary with the experience to tactically interpret and direct tactical application within fast-paced business environments
  • Strong customer focus and established experience with implementation and analysis of business processes
  • Significant knowledge of business and economic environment, as well as industry trends and issues
  • Strong analytic and business process skills
  • Ability to assess complex situations and make trade-off decisions
  • Ability to handle high volume of inputs
  • Good skills in staff development, feedback, strong influence, time and project management, budget development, and general management
Job Responsibility
Job Responsibility
  • Define vision and mission for the Delivery Division in accordance with the company strategy
  • Work with the Executive Team to identify key strategic business priorities and opportunities
  • Formulate and implement the strategic plan for the Delivery Department
  • Define, maintain, and constantly improve the business model and respective business processes
  • Ensure high levels of customer satisfaction by developing unique service promises and delivering on those promises
  • Support the overall company pre-sales strategy and engagement process
  • Develop and maintain an appropriate organizational structure of the department that supports business needs
  • Lead, guide, direct, and evaluate the work of the Delivery Department specialists
  • Define and recommend objectives in each area of the Delivery
  • Review and approve adequate plans for the control of planned outputs, production efficiency, and customer service
What we offer
What we offer
  • Remote-first work model with flexible working hours (we provide all equipment)
  • Comfortable and fully equipped offices in Lviv and Rzeszów
  • Competitive compensation with regular performance reviews
  • 18 paid vacation days per year + all state holidays
  • 12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
  • Medical insurance with an affordable family coverage option
  • Mental health program which includes free and confidential consultations with a psychologist
  • English, German, and Polish language courses
  • Corporate subscription to learning platforms, regular meetups and webinars
  • Friendly team that values accountability, innovation, teamwork, and customer satisfaction
  • Fulltime
Read More
Arrow Right

Director, Client Partnerships

In this role your primary focus is to drive new and existing client relationship...
Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
astoundgroup.com Logo
ASTOUND Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree or Business/Equivalent experience
  • A minimum of 5+ years of professional sales and customer experience in a B2B environment
  • Industry experience within Tradeshow/Exhibits, Brand/Experiential Marketing, or Event Marketing highly preferred
  • Marketing Agency Business Development experience preferred
  • Enthusiastic learner with proven track record of meeting and exceeding sales targets
  • Ability to understand price position and have good financial awareness
  • Ability to work in ambiguity and anticipate challenges and solutions before they arise
  • Detail Oriented – you have a keen attention to detail and a “right the first time” mindset
  • Ability to work in an environment characterized by constant change and tight deadlines
  • Passionate about meeting new people, social settings, networking
Job Responsibility
Job Responsibility
  • Reporting to the VP, Client Partnerships, you will work closely with them to develop and execute strategic sales plans to drive revenue and meet goals
  • Take ownership of new account acquisition (both self-derived and assigned) and drive the overall sales strategy to bring to a sign-off
  • Effectively manage and grow ASTOUND relationships to ensure all clients’ needs are listened to, understood, and responded to in a timely way, while driving profitable revenue
  • Guide the development, writing and presentation of bid responses and proposals, scopes of work and budgets
  • Manage internal and external stakeholders throughout the sales process and ensure the delivery of a winning proposal
  • Pre-qualify opportunities by going through a ‘Discovery’ phase with the prospective client to identify whether to pursue the opportunity or not
  • Relentlessly drive client loyalty and growth
  • Guide the development of integrated solutions that leverage ASTOUND offerings and are mutually beneficial for the client and ASTOUND
  • Understand clients’ business and business issues, serving as their trusted advisor
  • Ensure client expectations are clearly communicated and in alignment with all aspects of the opportunity (price, timelines, deliverables, etc.)
What we offer
What we offer
  • Excellent Medical Insurance
  • Excellent Dental Insurance
  • Excellent Vision Insurance
  • Paid Time Off, Holiday Pay
  • 401K matching program after 90 days of employment
  • 100% Company Life and Long-Term Disability Coverage
  • Employee Referral Program
  • Fulltime
Read More
Arrow Right

Director, Client Experience

The Director, Client Experience is responsible for developing and maintaining st...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
cavellrisk.com Logo
Cavell Risk, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business administration or a related field
  • Senior broking experience and sales experience required
  • Advanced understanding of legal and regulatory considerations and industry drivers
  • Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements
  • Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities
  • Ability to satisfy Continuing Education (CE) requirements
  • High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them
  • Exceptional relationship management and negotiation skills to finalize deals and contracts with clients
  • Knowledge of current market trends and customer preferences to inform product development and sales strategies
  • Continuously expand your network by attending events focused on your emerging areas of interest and client activities
Job Responsibility
Job Responsibility
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience
  • Oversees the client service experience, ensuring high-quality service is provided
  • Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required
  • Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues
  • Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery
  • Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs
  • Provides training and guidance to support the advancement of the Manager, Client Experience
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience
  • In concert with a Strategic Advisor, plans and executes strategic broking approaches
  • Oversees and supports marketing and negotiations, ensuring effective communication and collaboration
  • Fulltime
Read More
Arrow Right

Account Director, Client Projects - Sport

We’re on the hunt for a sport-obsessed, highly-driven and passionate Account Dir...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
ladbiblegroup.com Logo
LADbible Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in delivering complex and challenging projects, specifically across social video and static content
  • A good knowledge and passion for sport, and ideally gaming
  • A thorough understanding of core account/project management skills including the ability to brief teams, understand and create timelines, development of clear and concise presentations, and management of costs
  • A natural leader with the ability to steer and nurture members of the team
  • Comfortable in building strong and constructive relationships with clients based on honesty and trust
  • Comfortable in fast-paced, creative environments with the ability to bring teams together to deliver the right solution
  • Strong written and verbal skills, confident at presenting clear and informative narratives both internally and externally
  • Have a solutions focused mindset
Job Responsibility
Job Responsibility
  • Lead some of our biggest sport and gaming brand partnerships day to day, delivering fast-paced campaign work on a weekly basis
  • Oversee a continual production and delivery schedule, working closely with our production team to skillfully execute on time and on budget
  • Build strong client relationships through consistent communication, managing client expectations and feedback with a positive, solutions-focused attitude
  • Chair briefing meetings to inform delivery strategy with consideration of client, company and project needs
  • Accurately manage project finances, budgets, contracts and creating SOWs
  • Drive accurate and informative reporting on campaign effectiveness, illustrating our ability to hit client KPI’s
  • Partner closely with wider LAD teams in order to optimise day to day campaign process and workflow
  • Lead on reporting on a weekly basis alongside quarter business review for a major client within the business
Read More
Arrow Right

Executive Director, Curio Science

The Executive Director of Curio Science will lead with a growth-first mindset, d...
Location
Location
United States
Salary
Salary:
180000.00 - 200000.00 USD / Year
vaniamgroup.com Logo
Vaniam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required (advanced degree in business, life sciences, or communications preferred)
  • Minimum 10+ years of agency experience required, ideally within healthcare communications or medical marketing
  • At least 6+ years of experience in managing cross-functional teams, including expertise in recruitment operations, program logistics, and compliance-sensitive initiatives
  • Proven track record in driving business growth through innovation, client engagement, and operational collaboration
  • Preferred experience in healthcare insights and analytics
  • Entrepreneurial and innovative mindset with deep expertise in scaling subscription-based, insights-driven, or other growth-focused services
  • Demonstrated ability to lead diverse teams within a fast-paced, client-centered agency environment, with a focus on cross-functional collaboration
  • Expertise in recruitment strategies, metrics tracking, and pipeline scalability to grow HCP and institutional networks effectively
  • Strong familiarity with industry regulations such as the Sunshine Act, PhRMA guidelines, and compliance-sensitive operations tied to HCP payments and events
  • Data-driven decision-maker with exceptional organizational and analytical skills
Job Responsibility
Job Responsibility
  • Lead and manage Curio Science teams, providing strategic direction and ensuring operational excellence in all aspects of execution and delivery
  • Drive sustainable growth by fostering a culture of performance, accountability, and collaboration across all team operations
  • Support the growth and execution of subscription-based models, third-party insights services, and other innovative offerings, ensuring alignment with Curio Science’s strategic growth priorities and competitive positioning as well as maintain compliance
  • Analyze industry trends, emerging market opportunities, and competitive activity to proactively adapt strategies and secure leadership in the space
  • Strengthen Curio Science’s footprint by cultivating relationships with healthcare professionals (HCPs), institutions, industry stakeholders, academic practices, and Key Opinion Leaders (KOLs) across multiple therapeutic areas to deepen networks and expand partnerships
  • Provide oversight for medical communications program services teams, including meeting logistics, event execution, and compliance-sensitive workstreams such as Sunshine Act/Open Payments reporting
  • Align Program Services strategies and logistics planning with Vaniam Group priorities, ensuring seamless integration across teams and initiatives as well as integration of AI into those workstreams
  • Offer high-level support and guidance to Program Services for efficient operational execution and resource management
  • Oversee recruitment efforts reporting into Curio Science, to achieve key targets in HCP and institutional representation
  • Develop innovative recruitment campaigns, expanding footprint and engagement across practices, healthcare institutions, and academic centers
What we offer
What we offer
  • 100% remote environment with opportunities for local meet-ups
  • Positive, diverse, and supportive culture
  • Passionate about serving clients focused on Cancer and Blood diseases
  • Investment in you with opportunities for professional growth and personal development through Vaniam Group University
  • Health benefits – medical, dental, vision
  • Generous parental leave benefit
  • Focused on your financial future with a 401(k) Plan and company match
  • Work-Life Balance and Flexibility
  • Flexible Time Off policy for rest and relaxation
  • Volunteer Time Off for community involvement
  • Fulltime
Read More
Arrow Right

Executive Director of Growth

Our client, an innovative global B2B marketing organization powered by a proprie...
Location
Location
United States
Salary
Salary:
200000.00 - 250000.00 USD / Year
80twenty.com Logo
80Twenty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive leadership experience in growth, demand generation, B2B marketing, consultancy, or SaaS/MarTech environments
  • Proven track record architecting and scaling multi-layered GTM engines across complex global businesses
  • Deep expertise in modern B2B buyer behavior, ABX/ABM strategy, and customer-journey-driven marketing models
  • Strong commercial acumen with demonstrated ability to deliver predictable pipeline growth
  • Experience partnering cross-functionally with Product, CX, Finance, and Delivery teams to align GTM with broader business strategy
  • Ability to operate effectively at executive level, influencing analysts, industry leaders, and senior customer stakeholders
  • Demonstrated success leading global teams and building high-performance growth organizations
  • Experience developing verticalized GTM plays, including enterprise tech and other complex B2B sectors
  • Strong background in integrated marketing channels: content, campaigns, digital, events, partnerships
  • Passion for the disruptive potential of AI, data, and technology-enabled marketing models
Job Responsibility
Job Responsibility
  • Lead the development and execution of a global go-to-market strategy integrating brand, demand, and growth marketing functions
  • Position the company as the category-defining leader in customer-journey-driven B2B marketing
  • Drive industry-facing thought leadership, analyst relations, and category creation initiatives
  • Build and operate a comprehensive inbound and outbound pipeline engine that delivers high-quality commercial opportunities
  • Oversee account-based and vertical-specific GTM motions across key global markets, with North America as a priority region
  • Partner closely with Client Experience, Delivery, Product, and Data leaders to ensure seamless handoff from pipeline to revenue
  • Develop and expand strategic partnerships and ecosystem alliances—including data, technology, channel, and consulting partners
  • Scale a global growth organization spanning brand, demand, content, marketing ops, sales enablement, and industry growth
  • Serve as a senior client-facing sponsor and evangelist with CMO and CMO-1 level stakeholders
  • Champion a hybrid people-plus-tech operating model, embedding AI and data insights into growth workflows
What we offer
What we offer
  • bonus
  • Fulltime
Read More
Arrow Right

Director of Professional Services

Lead all aspects of delivery excellence across the region, from client implement...
Location
Location
United States , Boston
Salary
Salary:
Not provided
aptitudesoftware.com Logo
Aptitude Software
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations
  • 5+ years of people leadership experience, managing regional or cross-functional delivery teams
  • Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS
  • Proven success working with or building partner delivery ecosystems to scale Professional Services reach and capacity
  • Deep understanding of customer lifecycle management in a SaaS or subscription-based business model
  • Proven success managing P&L, service operations, and client delivery at scale
  • Strong background in enterprise software implementation, ideally in financial services, or ERP
  • Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes
  • Commercial acumen with experience in pricing, forecasting, and contract negotiation
  • Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery
Job Responsibility
Job Responsibility
  • Build, lead, and inspire a distributed team of Project Managers, and Consultants across North America
  • Foster a culture of accountability, collaboration, and continuous improvement that emphasizes client success and professional growth
  • Hire, mentor, and develop high-performing talent
  • Provide clear career paths and support individual development plans
  • Champion diversity and inclusion
  • Be a visible advocate for Professional Services
  • Own regional Professional Services P+L, including revenue forecasting, margin management, and utilization optimization
  • Oversee all aspects of client and partner delivery
  • Implementation, advisory, and managed services, ensuring consistency, quality, and scalability
  • Act as executive sponsor for strategic client programs, providing guidance, governance, and risk mitigation
What we offer
What we offer
  • 401(k) retirement plan with matching
  • Competitive vacation and paid time off
  • Healthcare benefits – medical insurance, dental insurance and vision plans
  • Pre-tax saving accounts
  • Life and Disability Insurance
  • ShareSave scheme (ability to purchase company shares on preferential terms)
  • Flexible working conditions and hybrid work model
  • Fulltime
Read More
Arrow Right