Executive Director, Client Delivery

• Serves as the escalation point of contact for all delivery related issues
• Assist in the development and oversee execution of the TAI Testing Program and the TAI Quality Assurance and Automation Program
• Accountable for leading the team of Directors and/or Managers for all client delivery related processes
• Lead cross-functional delivery teams
• Lead the design, implementation, and scaling of automation focused on process optimization
• Champion the establishment of Centers of Excellence (CoEs)
• Design and implement a scalable resource model
• Design, implement and monitor functional metrics
• Oversee and serve as the escalation point for the external Help Desk for all TAI Clients

• College or University Degree or equivalent experience
• 10+ years enterprise software implementation and delivery with strong Agile experience
• 2+ years in a Business Analysis/Product Owner or Software Quality Assurance role
• Ability to analyze large data sets
• Advanced analytical and problem-solving skills
• Advanced proficiency in Microsoft Excel, Microsoft Access, Microsoft Word, Microsoft PowerPoint
• Experience working with automated testing tools like Selenium, Bruno, Postman, Burp Suite
• Experience working with UiPath Studio and UiPath Test Manager
• Advanced organizational and documentation skills
• Ability to work independently and manage competing priorities while ensuring quality work is delivered within defined timelines
• Able to respond in a fast-paced and competitive workplace
• Demonstrated ability to clear and respectful communication and accountability
• Commitment to continuous learning

Experience in life and/or health insurance or reinsurance industries

• Annual bonus plan
• Long-term equity incentive plan (for some positions)
• Health, retirement, and other employee benefits