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Executive Director, Claims

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Reinsurance Group of America

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Location:
Malaysia , Bangsar, Wilayah Persekutuan Kuala Lumpur

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead the Life & Health (L&H) claims function for the local reinsurance office in Southeast Asia, ensuring efficient, fair, and compliant claims management. Drive technical excellence, operational efficiency, and strategic initiatives to support sustainable growth, client trust, and regulatory compliance across diverse SEA markets.

Job Responsibility:

  • Claims Leadership & Strategy: Define and execute claims strategy aligned with SEA business objectives
  • Operational Excellence: Oversee end-to-end claims handling for life and health treaties and facultative business
  • Regulatory & Governance: Ensure compliance with local regulations across SEA jurisdictions
  • Client & Market Engagement: Act as the primary claims contact for cedents, and internal stakeholders
  • Data Analytics & Insights: Analyze claims experience and trends to support pricing, underwriting, and product development
  • Team Leadership: Lead and develop a high-performing claims team with expertise in life and health

Requirements:

  • Bachelor’s Degree in Arts/Sciences (BA/BS) in vocational rehabilitation or health-related field required
  • Master’s degree in Arts/Sciences (MA/MS) preferably in a field associated with medicine or law preferred
  • 10+ Years of experience in life and health insurance/reinsurance claims, with at least 3 years in a leadership role required
  • Familiarity with SEA regulatory frameworks and cross-border operations required
  • Proven experience in managing complex claims and client negotiations required
  • Strong technical knowledge of mortality, morbidity, medical, and disability products required
  • Excellent leadership, communication, and stakeholder management skills required
  • Strategic thinking and decision-making required
  • Strong analytical and problem-solving skills required
  • High integrity and professional ethics required
  • Ability to manage multiple priorities in a fast-paced environment required
  • Multi-market exposure: Ability to navigate diverse regulatory and cultural environments required
  • Digital & Data-driven mindset: Familiarity with claims automation, predictive analytics, and fraud detection tools required
  • Health ecosystem understanding: Knowledge of regional healthcare systems and cost drivers required

Nice to have:

  • Accreditation or certification in Insurance Industry fields or disability and case management such as CRC, CDMS, CCM designations preferred
  • Recognition in the Industry as a claims or disability management expert preferred
What we offer:
  • Gain valuable knowledge from and experience with diverse, caring colleagues around the world
  • Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought
  • Join the bright and creative minds of RGA, and experience vast, endless career potential

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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