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DEPT is seeking a transformative executive to build, lead, and scale our Americas Change Management & Business Process Consulting capability within the Adobe practice. This is a pivotal leadership role designed for a senior advisor who sits at the intersection of people, process, and technology. The Executive Director of Change Management will be our chief evangelist and C-suite advisor, responsible for architecting the human-side of large-scale digital transformations. This role will own the change management strategy and delivery methodology for our most complex client programs centered on the Adobe Experience Platform (AEP), Adobe Content Supply Chain (CSC), and Adobe Commerce suites.
Job Responsibility:
Hands-on Client Transformation Leadership: Act as the lead transformation executive on cornerstone client accounts
Portfolio Oversight: Provide executive oversight and quality assurance for a portfolio of large-scale Adobe transformation programs
Business Process Re-engineering: Lead teams in conducting comprehensive assessments of clients' current-state marketing, content, and commerce operations
Integrated Change Strategy: Architect comprehensive, multi-year change management strategies that go beyond training
Adoption & Value Realization: Define the key metrics (KPIs) and measurement framework to track organizational readiness, adoption, and long-term value realization
Trusted Advisor: Serve as the primary change management advisor and executive sponsor for our most strategic clients
Executive Visioning: Lead executive-level visioning workshops and steering committee meetings
Strategic Storytelling: Leverage exceptional presentation and storytelling skills to communicate complex transformation roadmaps
Sales Partnership: Act as the senior subject matter expert in client pursuits
Intellectual Property: Develop thought leadership white papers and industry perspectives
External Eminence: Represent DEPT at industry conferences and executive roundtables
Define the Practice: Architect, build, and lead the Change Management & Process Consulting practice for the Adobe portfolio
Own the Methodology: Establish and refine DEPTs change management framework
Team & Talent Development: Recruit, mentor, and lead a high-performing team of change management and transformation leaders
Operational & Financial Acumen: Partner with practice leadership on P&L management, resource forecasting, and utilization
Requirements:
12-15+ years of progressive experience in organizational change management, management consulting, and digital transformation
7+ years of experience in a leadership role at a "Big 4" or equivalent global consulting firm, with a proven track record of building and leading a practice or large team
Active Prosci certification (or equivalent) and demonstrated mastery of the ADKAR model and other formal change management methodologies
Deep strategic understanding of the Adobe Experience Cloud, particularly the business value and operational impact of AEP (RT-CDP, AJO, CJA), Adobe Commerce, and the Content Supply Chain (Workfront, AEM, Firefly)
Proven ability to command a room, build consensus, and communicate with C-level executives with confidence and clarity
Extensive experience in business process mapping, analysis, and re-engineering, specifically related to marketing operations, content workflows, and digital commerce