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The Executive Director of our community is responsible for the overall operation of the retirement residence including resident care, programs, services, environmental coordination and fiscal performance. Creates and operates a retirement residence where the residents enjoy a lifestyle and quality of life exceeding their expectations. Maintains a safe and secure environment for residents, visitors and other Team Members. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s vision, mission and values statements.
Job Responsibility:
Responsible for the overall operation of the retirement residence including resident care, programs, services, environmental coordination and fiscal performance
Creates and operates a retirement residence where the residents enjoy a lifestyle and quality of life exceeding their expectations
Maintains a safe and secure environment for residents, visitors and other Team Members
All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s vision, mission and values statements
Responsible for ensuring a safe, secure environment for all residents
Complies with all levels of legislation
Oversees all aspects of operational programs to ensure that the programs and property consistently meet Spring Living’s expectations for a successful and profitable retirement residence, while ensuring the well-being and comfort of residents’ remains of prime importance
Ensures quality care and services are provided to residents
Monitors quality of care and services, reporting, planning, organizing, implementing and evaluating remedial action and improvement plans (as required)
Ensures the provision of meals for all residents utilizing the food plan provided
Ensures all Public Health regulations are maintained in relation to food storage, handling and preparation
Ensures the planning, implementation and evaluation of a recreation program to meet the identified needs of the residents
Responds to resident or family members concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the VP of Operations
Develops creative and innovative programs and policies for the recruitment and retention of all categories of Team Member
Plans, implements and evaluates orientation and education programs for all Team Member
Provides leadership and motivation to ensure Team Members works to meet the goals of the residence while enjoying job satisfaction
Represents Management at regular council meetings as required, reviews minutes, responds to requests
Assists with the preparation of the operating and capital budgets and receives budget approval from Corporate Office
Prepares monthly variance report, and submits with financial paperwork to Corporate Office for review
Adheres to budget and salary administration policies and practices for all Team Members
Reports salary changes to the Payroll Department as required
Implements, evaluates and controls payroll information practices for the residence ensuring that policies are administered fairly and interpreted correctly by all Team Member
Implements, controls and evaluates Petty Cash funds for the residence
Maintains records as per Company policy and procedure and submits petty cash vouchers to Corporate Office on a monthly basis
Provides Corporate Office with required documents on a timely basis, including reports or letters with any municipal officials (e.g. health inspections, fire reports, RHRA, building inspections or any matter as deemed the responsibility of the parent company)
Responsible for residence and equipment maintenance, including evaluating plans, organizing and controlling repair and replacement requirements
Ensures all capital purchases are budgeted and approved by the VP of Operations
Responsible for the implementation of corporate sales programs to attract and retain residents
Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner
Works with the Director of Sales on strategic sales plans and Business Integration
Conducts duties in accordance with Spring Living policies and procedures, as well as, government regulations, laws and policies
Understands and follows all health and safety policies and procedures
Works safely to reduce the risk of injury to self, other Team Members and residents
Promptly reports all actual or potentially hazardous situations
Submits required reports to the Joint Health & Safety Committee, Team Member, managers, and Corporate Office on a regular basis
Maintains confidentiality of residents’ personal information
Plans, organizes, implements, controls and evaluates Team Member schedules for the residence
Reports the number of paid Team Member hours to Corporate Office on a weekly basis
Reports changes and/or problems with scheduling
Develops interview skills to ensure acceptable interviewing and hiring practices
Obtains senior management approval prior to hiring managers and ensures that all Team Member receives exit interviews
Acts as a counselor to Team Member in the area of human resources and reports any difficulties to the VP Operations and Director of People
Plans, organizes and implements performance appraisals for all residence Team Member (annually or as required)
Assists Team Members in performance and career development activities including, goal setting and skill development
Understands policies, procedures and legislation relating to Team Member disciplinary matters within the residence
Is familiar with the terms of the collective agreements (if applicable) and has primary responsibility employee disciplinary actions
Reports all disciplinary actions, including suspensions and terminations, to the VP of Operations and Director of People
In conjunction with company-wide initiatives, plans, organizes, evaluates and controls the inventory of residence supplies and equipment
Ensures sufficient inventory levels are in place to ensure the efficient and effective operation of the residence
Ensures compliance with IPAC and infection control procedures
Responsible for all residence maintenance requirements
Consults with the Vice President, Operations for major repairs
Interprets and implements current policies and procedures
Participates in the development of residence-specific policies and procedures, and obtains Corporate Office approval prior to implementation
Actively pursues formal and informal continuing education for both the maintenance and upgrading of her/his professional and managerial confidence
Applies their knowledge of current relevant legislation to meet professional and managerial responsibilities
Demonstrates accountability for their actions
Performs other related duties as required
Requirements:
Minimum of two years’ relevant experience in the retirement or hospitality industry
Minimum 5 years of leadership experience
Experience in progressively responsible roles with demonstrated leadership, interpersonal, marketing and financial planning skills
Graduate of a post secondary certificate/diploma or degree program in nursing, social work, gerontology, hospitality or business
Demonstrated effective communication (written and verbal) and leadership skills
Self directed
Accountable
Effective problem solver
Wears personal protective equipment (or clothing) as required by task, MSDS, or residence policy
Must be prepared to respond to emergency situations
Criminal Records Check and Vulnerable Persons Check required
What we offer:
Equal access and participation for people with disabilities
Accommodation available during recruitment and selection process