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Executive Director, Business Relationship Support Senior Manager

https://www.wellsfargo.com/ Logo

Wells Fargo

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Location:
United States of America , Charlotte

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Category:
Banking

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Wells Fargo is seeking a Business Relationship Support Senior Manager to lead Treasury Monitoring Portfolio Management and relationship support activities for the Charlotte market. This role is responsible for managing and developing a team that supports business customer portfolios, while partnering closely with Relationship Managers and cross-functional teams to deliver consistent execution, effective risk management, and a strong client experience. The role plays a critical leadership position in supporting client onboarding, implementation, ongoing servicing, underwriting and exposure monitoring, and operational issue resolution. The leader will act as a senior escalation point and will influence outcomes across sales, product, operations, and risk organizations.

Job Responsibility:

  • Lead the Treasury Monitoring Portfolio Management and Business Relationship Support function
  • Manage, coach, and develop a team of Treasury Monitoring Portfolio Managers professionals to ensure consistent execution and high performance
  • Oversee the end-to-end client experience, including onboarding, implementation, and ongoing servicing, partnering with Relationship Managers and cross-functional teams such as Global Payments & Liquidity, Product, Operations, and Client Lifecycle Management
  • Serve as a senior escalation point for complex client, product, operational, or risk-related issues, ensuring timely resolution and strong client outcomes
  • Partner with Relationship Managers on client strategy, growth opportunities, and on-site or client-facing engagements
  • Identify and maximize growth opportunities while supporting proactive outreach and portfolio strategy
  • Ensure strong risk management practices, including adherence to policies, regulatory requirements, internal controls, and compliance monitoring programs
  • Oversee underwriting and exposure monitoring activities related to customer treasury and business portfolios, ensuring accuracy, timeliness, and compliance
  • Evaluate audit and compliance results, work with business management to resolve issues, and address deficiencies to achieve satisfactory ratings
  • Identify opportunities for process improvement, operational efficiency, and risk control enhancement
  • Interpret, implement, and develop policies and procedures to support compliant, effective execution and interaction with management, teams, and customers
  • Determine appropriate strategies and actions to meet business objectives
  • Allocate people and financial resources appropriately to support business priorities
  • Lead by influence and example, collaborating effectively with and influencing professionals at all levels, including more experienced managers
  • Support hiring, onboarding, and talent development to build a strong pipeline aligned to business objectives and strategy
  • Complete all required assessments, training, and affirmations in accordance with Bank Policies, Audit requirements, and Business Continuity Planning

Requirements:

  • 7+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience

Nice to have:

  • Strong leadership presence with the ability to coach, develop, and retain talent
  • Demonstrated ability to manage risk and operate effectively in complex, highly regulated environments
  • Strong partnership and influencing skills across sales, product, operations, and risk organizations
  • Proven focus on client experience, operational excellence, and disciplined execution
  • Experience driving process improvements and operational efficiencies across portfolio management or client support functions

Additional Information:

Job Posted:
May 17, 2026

Expiration:
May 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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