Executive Director, AI Ops Engineering

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. CVS Health is seeking an Executive Director, AI Ops Engineering to build and lead a team of professionals responsible for the continuous operation, monitoring, and optimization of CVS's Enterprise AI environment. This is first and foremost an engineering leadership role — your core accountability is ensuring the platform is always on, always performing, and always improving. CVS Health's AI platform is a critical enterprise asset powering clinical, operational, and consumer capabilities at scale across one of the nation's largest healthcare organizations. Keeping it reliable, observable, and continuously improving is the mission. Reporting to the Global Head of Infrastructure/AI Operations and Service Delivery, you will establish and maintain operational baselines across the full infrastructure stack, ensure all changes are continuously monitored, observed, and adjusted, and drive the highest levels of availability, reliability, and scalability across every layer of the environment. This is a greenfield organizational build — the person in this role will define the operating model, shape the team culture, and establish the engineering standards that will govern CVS's AI infrastructure for years ahead. If you thrive on building from the ground up, this role was designed for you.