Executive Director, Agentic AI Job at CVS Health (Sacramento)

Job Description

The Executive Director, Agentic AI will define and lead the enterprise strategy, platform, and execution of Agentic AI systems—AI solutions capable of autonomous planning, reasoning, orchestration, and action across complex business workflows. This leader will be responsible for moving the organization from assistive AI to agent-driven, outcome-oriented intelligence, while ensuring trust, safety, governance, and regulatory compliance.

Job Responsibility

Define the enterprise Agentic AI vision and roadmap, aligned to business outcomes (cost reduction, revenue growth, productivity, experience uplift)
Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems
Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity)
Own the design and evolution of the Agentic AI Platform, including: Multi-agent frameworks (planner, executor, verifier, critic, retriever agents)
Tool/function calling and API orchestration
RAG, memory, state management, and context persistence
Human-in-the-loop / human-on-the-loop controls
Define standards for agent lifecycle management (design, testing, deployment, observability, rollback)
Partner with Digital Platform and Integration teams to ensure agents are API-first, event-driven, and scalable
Lead delivery of production-grade agentic solutions, not POCs
Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools)
Drive build-once, reuse-everywhere agent capabilities across channels and domains
Establish clear success metrics: task completion rate, autonomy %, error rate, escalation rate, cycle-time reduction
Define and enforce Agentic AI governance frameworks, including: Safety boundaries and guardrails
Explainability and auditability
Data privacy and security controls
Bias, hallucination, and failure-mode mitigation
Partner with Legal, Risk, Compliance, and Security to ensure regulatory-ready AI systems (HIPAA, SOC2, SOX, etc.)
Establish policies for autonomy thresholds and decision accountability
Build and lead high-performing AI engineering and applied science teams (staff, principal, managers)
Define role clarity across AI research, platform engineering, applied AI, and MLOps
Coach leaders and teams on agentic system thinking vs traditional ML
Drive a culture of responsible innovation, technical rigor, and business ownership
Act as the primary executive voice for Agentic AI with C-suite and senior leadership
Translate complex AI concepts into clear business narratives and investment cases
Partner with Product, Experience, Operations, and Business leaders to co-own outcomes
Represent the company externally with partners, vendors, and industry forums

Requirements

12+ years in software engineering, platforms, or AI/ML, with 5+ years in senior leadership roles
Hands-on experience delivering AI systems at enterprise scale (not just experimentation)
Deep understanding of: LLMs, SLMs, RAG, embeddings, vector databases
Agent frameworks and orchestration patterns
Distributed systems, APIs, event-driven architectures
Proven ability to operate in regulated, high-availability environments
Strong executive communication and stakeholder-management skills

Nice to have

Experience building or operating multi-agent or autonomous AI systems in production
Background in healthcare, payments, financial services, or other regulated domains
Familiarity with AI tooling ecosystems (OpenAI, Azure AI, LangGraph, AutoGen, Semantic Kernel, etc.)
Experience defining AI operating models and governance at enterprise scale

What we offer

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

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Executive Director, Agentic AI

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