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Executive Director, Agentic AI

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Sacramento

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

175100.00 - 334750.00 USD / Year
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Job Description:

The Executive Director, Agentic AI will define and lead the enterprise strategy, platform, and execution of Agentic AI systems—AI solutions capable of autonomous planning, reasoning, orchestration, and action across complex business workflows. This leader will be responsible for moving the organization from assistive AI to agent-driven, outcome-oriented intelligence, while ensuring trust, safety, governance, and regulatory compliance.

Job Responsibility:

  • Define the enterprise Agentic AI vision and roadmap, aligned to business outcomes (cost reduction, revenue growth, productivity, experience uplift)
  • Establish clear differentiation between LLM tools, copilots, workflows, and autonomous/multi-agent systems
  • Identify and prioritize high-value agentic use cases (e.g., customer support resolution, claims/prior auth automation, contract leakage reduction, operational orchestration, developer productivity)
  • Own the design and evolution of the Agentic AI Platform, including: Multi-agent frameworks (planner, executor, verifier, critic, retriever agents)
  • Tool/function calling and API orchestration
  • RAG, memory, state management, and context persistence
  • Human-in-the-loop / human-on-the-loop controls
  • Define standards for agent lifecycle management (design, testing, deployment, observability, rollback)
  • Partner with Digital Platform and Integration teams to ensure agents are API-first, event-driven, and scalable
  • Lead delivery of production-grade agentic solutions, not POCs
  • Ensure agents are embedded into real digital experiences (chat, IVR, portals, internal tools)
  • Drive build-once, reuse-everywhere agent capabilities across channels and domains
  • Establish clear success metrics: task completion rate, autonomy %, error rate, escalation rate, cycle-time reduction
  • Define and enforce Agentic AI governance frameworks, including: Safety boundaries and guardrails
  • Explainability and auditability
  • Data privacy and security controls
  • Bias, hallucination, and failure-mode mitigation
  • Partner with Legal, Risk, Compliance, and Security to ensure regulatory-ready AI systems (HIPAA, SOC2, SOX, etc.)
  • Establish policies for autonomy thresholds and decision accountability
  • Build and lead high-performing AI engineering and applied science teams (staff, principal, managers)
  • Define role clarity across AI research, platform engineering, applied AI, and MLOps
  • Coach leaders and teams on agentic system thinking vs traditional ML
  • Drive a culture of responsible innovation, technical rigor, and business ownership
  • Act as the primary executive voice for Agentic AI with C-suite and senior leadership
  • Translate complex AI concepts into clear business narratives and investment cases
  • Partner with Product, Experience, Operations, and Business leaders to co-own outcomes
  • Represent the company externally with partners, vendors, and industry forums

Requirements:

  • 12+ years in software engineering, platforms, or AI/ML, with 5+ years in senior leadership roles
  • Hands-on experience delivering AI systems at enterprise scale (not just experimentation)
  • Deep understanding of: LLMs, SLMs, RAG, embeddings, vector databases
  • Agent frameworks and orchestration patterns
  • Distributed systems, APIs, event-driven architectures
  • Proven ability to operate in regulated, high-availability environments
  • Strong executive communication and stakeholder-management skills

Nice to have:

  • Experience building or operating multi-agent or autonomous AI systems in production
  • Background in healthcare, payments, financial services, or other regulated domains
  • Familiarity with AI tooling ecosystems (OpenAI, Azure AI, LangGraph, AutoGen, Semantic Kernel, etc.)
  • Experience defining AI operating models and governance at enterprise scale
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
April 16, 2026

Expiration:
May 30, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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