Executive Director – Customers and Sales Engagement Platforms Job at CVS Health (Buffalo Grove)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Defining and guiding the development of Agentic AI solutions that enhance seller productivity, automate workflows, and elevate the account management experience
Full oversight of Salesforce platform support and engineering activities, including system architecture, environment management, integrations, data quality, governance, and continuous modernization efforts
Leading a team of lead directors, architects, and technology professionals—providing mentorship, performance management, and career development
Partnering closely with Sales, Account Management, Product, Data, and Enterprise Technology stakeholders to ensure alignment of technology initiatives to business outcomes
Fostering a culture of innovation, collaboration, and accountability

Requirements

15+ years of progressive technology leadership experience, including at least 7–10 years managing large, complex CRM, AI, or enterprise platform environments
Deep expertise in Salesforce technologies—Sales Cloud, Service Cloud, CPQ, Experience Cloud, integrations, data architecture, and platform operations
Proven experience delivering AI/ML or agentic AI solutions (e.g., workflow agents, copilots, predictive insights) in a revenue‑facing domain such as sales, customer success, or account management
Demonstrated ability to lead large, multi-disciplinary technical teams, including directors, architects, engineers, platform operations, and vendor partners
Strong architecture background with hands-on understanding of API strategies, data pipelines, integration patterns, security frameworks, and cloud-native engineering
Track record of driving digital transformation, modernizing legacy systems, and delivering enterprise-grade technology programs with measurable business outcomes
Exceptional stakeholder management and communication skills, with experience partnering with senior Sales, Customer Success, Product, and Enterprise Tech leaders
Financial management experience, including budget ownership, investment planning, vendor negotiation, and licensing optimization
Knowledge of responsible AI principles, governance, data privacy, and compliance requirements relevant to enterprise applications
Agile/lean delivery leadership with proven success improving delivery throughput, team maturity, and operational reliability

Nice to have

Experience deploying agentic AI, autonomous workflows, or large‑language‑model–based automation in enterprise sales, customer success, or revenue operations environments
Salesforce certifications such as Salesforce Certified Technical Architect (CTA), Application Architect, System Architect, or Sales/Service Cloud Consultant
Experience in deploying Salesforce Agentforce and Data360 solutions focused on sales and account management use cases
Background in leading global or multi-division technology teams, including offshore/nearshore delivery models and vendor ecosystems
Proven success modernizing enterprise CRM ecosystems, including API-first architectures, event-driven platforms, middleware, and cloud-native engineering
Strong change leadership and organizational transformation capabilities, with experience driving adoption of AI solutions and shifting teams toward modern engineering and operational practices