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Executive CR & Services Coordinator

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BMW

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Location:
United States , Woodcliff Lake

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

46500.00 - 76700.00 USD / Year
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Job Description:

The Executive Customer Relations and Services Coordinator is responsible for completion of key customer case-escalation tasks and projects and ensures that all daily customer communications streams are reviewed, acted upon, entered into the department’s central database, and assigned in an accurate and timely manner to Customer Care Representatives for swift resolution.

Job Responsibility:

  • Manage inbound customer correspondence and initiating responses on behalf of Executives
  • Maintain AG Board Complaint case workflow following Board Customer Care guidelines
  • Accurately enter data from correspondence into Salesforce to create service requests for resolution
  • Review and prioritize daily inbound customer and attorney correspondence
  • Collaborate with BMW Legal team on case information and support the legal discovery process
  • Verify and edit database information while maintaining data confidentiality
  • Provide case status updates to management as needed
  • Coordinate with BMW Call Center on case assignment escalations
  • Support representatives with customer-related database inquiries
  • Train new team members on case management systems
  • Assist with department projects, meetings, and administrative tasks
  • Handle incoming/outgoing mail, packages, photocopying, and scanning
  • Manage and assign Customer Relations executive cases to department staff
  • Apprise Regional Team Managers and CR Management team of customer caseload quantity and any potential concerns
  • Participate in validation testing on system enhancements/changes ex. Salesforce
  • Participate in training and remain current on BMW Group products, policies, and services

Requirements:

  • High school or equivalent / bachelor’s or associate degree, preferred
  • 3+ years previous administrative and clerical experience in an office environment
  • 3+ years database management, proficiency in Salesforce and/or comparable CRM system
  • 3+ years customer relations, customer service experience
  • Strong written communication skills -grammar, spelling, and punctuation
  • Microsoft Office knowledge
  • Thorough and accurate work habits and organizational skills
  • Self-motivated with the ability to prioritize and work efficiently in a fast-paced environment
What we offer:
  • Medical, Dental, and Vision insurance
  • 401(k) with Company match and Retirement Income Account
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave
  • Generous PTO and Company paid holidays
  • Voluntary Benefits to fit your needs

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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