Executive Complaints Specialist Job at RAC (Bristol or Walsall)

Complaints Specialist

We’re looking for someone who’s all about doing right by our customers. As a Com...

Location

United Kingdom , Stockport

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Great at listening
Great at solving problems
Great at keeping things fair
Take ownership of complex and executive-level complaints
Work with teams across the business
Give extra support to customers who might be vulnerable
Spot patterns through root cause analysis
Support and mentor teammates

Job Responsibility

Work with Customer Operations team and other departments to get to the bottom of complaints and put things right
Give extra support to customers who might be vulnerable
Keep customers at the heart of every decision
Take ownership of complex and executive-level complaints, including writing final response letters and working with the Financial Ombudsman Service
Spot patterns through root cause analysis and share insights to help us improve
Support and mentor your teammates

What we offer

33 days holiday (inclusive of Bank Holidays)
Holiday purchase scheme
Salary sacrifice pension scheme
Share save scheme
Discounts across the musicMagpie product range
2 days paid leave for volunteering at a charity of your choice
Employee Assistance Helpline (EAP) & access to mental health first aiders

Senior Customer Complaints Specialist Financial Services

We're partnering with one of our clients based in Manchester City Centre, one of...

Location

United Kingdom , Manchester

Salary:

15.90 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Strong knowledge of FCA complaint-handling rules, FOS expectations, and regulatory risk
Practical experience applying TCF and Consumer Duty principles in decision-making
Excellent written and verbal communication skills, including handling difficult conversations
High attention to detail with a strong focus on quality, consistency, and fairness
Confident working across multiple systems and managing complex case workloads independently
Comfortable using judgement, making defensible decisions, and standing by outcomes

Job Responsibility

Deliver professional, fair, and compliant complaint handling in line with FCA requirements and internal policy
Own complaints end-to-end, proactively engaging customers to understand concerns, expectations, and desired outcomes
Produce high-quality written and verbal responses, including outcome letters and redress decisions
Manage dependencies across teams to ensure timely, accurate resolution and first-time fixes
Handle complex, executive-level, media, and high-profile complaints where required
Record accurate case data, root cause analysis, and decision rationale to prevent repeat issues
Act as part of the first line of defence, identifying risks, escalating appropriately, and challenging where necessary
Support a positive, collaborative team culture while maintaining pace, quality, and accountability

Fulltime

Post-Market Compliance Specialist III- Autoimmunity

The Post-Market Compliance Specialist III supports product complaint management ...

Location

United States , San Diego

Salary:

80000.00 - 110000.00 USD / Year

werfen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in biological science, biochemistry, or similar field required
Master’s degree preferred
Proficient knowledge of IVD post-market quality system requirements and complaint handling
Advanced knowledge of global IVD post-market regulations and standards
Advanced knowledge with IVD reagents and diagnostic platforms, such as immunoassays, ELISA, chemiluminescent assays, and bead-based multiplex assays on automated systems
Advanced understanding of the functional and performance principles of IVD products, including reagents, calibrators, controls, software, and instrument systems
Minimum of six (6) years of experience in IVD industry in complaint handling, regulatory function, or a closely related technical function, required
Minimum of four (4) years of experience in Autoimmunity IVD, required
Minimum of four (4) years of hands-on laboratory testing of IVD assays including operation of automated IVD instrumentation, execution of test protocols, analysis of test results, and documentation of activities and results, required
Minimum of four (4) years of experience in customer interface responsibilities and complaint handling in an IVD regulated function, required

Job Responsibility

Complaint Management: Intakes, assesses for regulatory reportability, and triages assigned complaints. Designs and executes complex experiments and performs complex complaint investigations including investigation approach determination, experimental design, testing, analyses, and resolution. Triages investigations to other internal departments or manufacturers as needed and follows up with the escalated parties until complaint resolution. Communicates throughout the complaint investigation process from intake to final resolution with customers, affiliates, and internal stakeholders. Presents product issues which should potentially be brought to the Quality Review Board or Field Action Board to PMC management. Prepares presentations and presents issues to QRB and FARB
Laboratory Organization: Maintains laboratory cleanliness and organization. Performs routine cleaning and complete required documentation. Monitors and maintains inventory levels of laboratory test samples, consumables, reagents, and other materials. Ensures laboratory equipment and tools equipment maintenance, calibration, service, and software versions are current
Tracking and Trending: Conducts complaint trend analyses and coordinates the preparation of post-market surveillance (PMS) reports. Prepares Management Review slides on PMS for department management
Field Actions: Authors field action assessments and ensures completion of Health Hazard Evaluations (HHE/HHA) and leads recalls, Field Safety Corrective Actions (FSCAs), Field Safety Notices (FSNs), and associated regulatory notifications
Reportable Events: Completes, files and follow ups on reportable events to regulatory authorities
Department Procedures: Assists in drafting, implementing, and maintaining departmental procedures, work instructions, and templates
Provides technical guidance and mentoring to junior staff. In consultation with department management, develops and executes training for new and developing staff
Complies with applicable standard operating procedures, applicable standards and regula-tions, as well as applicable Environmental Health & Safety, Human Resources and other regulatory and administrative policies
Demonstrates Werfen values through the quality of work and professional working relationships
Other duties as assigned

What we offer

medical, dental, and vision insurance
401k plan retirement benefits with an employer match
paid vacation and sick leave
sales roles are eligible for participation in a commission plan
management and select professional roles are eligible for a performance-based bonus

Customer Relations Specialist

At musicMagpie, looking after our customers is what we do best, and our Customer...

Location

United Kingdom , Stockport

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Experience handling complex customer complaints
Exceptional written and verbal communication skills
Critical thinking with strong attention to detail
Ability to review information objectively
Confidence dealing with internal teams, senior stakeholders and external bodies like the Financial Ombudsman Service
Ability to prioritise multiple cases at once while staying calm under pressure

Job Responsibility

Managing complex, escalated or executive‑level complaints from start to finish, ensuring fair and timely resolution
Investigating issues by partnering with Customer Operations and other departments to fully understand root causes
Mentoring and supporting colleagues to maintain consistently high standards of complaint handling
Assisting vulnerable customers, ensuring they receive the right level of support and guidance
Collaborating with teams such as CRM, Marketing and Product to share valuable customer insights and improve retention
Carrying out regular audits and updates to Help Centre content to ensure accuracy, clarity and customer‑friendly language

What we offer

28 days holiday (inclusive of Bank Holidays)
Holiday purchase scheme on top of your above statutory allowance
Salary sacrifice pension scheme
Share save scheme
Discounts across the musicMagpie product range
2 days paid leave for volunteering at a charity of your choice
Employee Assistance Helpline (EAP) & access to mental health first aiders

Fulltime

Quality Systems Complaints Specialist

Reporting to the Manager, client North America Service Compliance Manager, this ...

Location

United States , Sparks, MD; San Antonio, TEXAS

Salary:

32.00 - 36.50 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

AA Degree or higher
2+ years’ experience with Quality or Regulatory Systems, medical device industry preferred
Experience working with an Instrument Service organization strongly preferred
Experience - Project Management
Experience - Quality System (creating instructions, updating SOPs, streamline process)
Documentation skills

Job Responsibility

Support the Complaint Handling Process but working with various service teams to ensure compliance with company Quality procedures
Identify gaps in procedures and make recommendations for improvement
Manage CAPA investigations and work with cross-functional teams to drive completion of investigation and implementation activities
Provide peripheral support with the ServiceMax application, as related to data integrity and compliance
Work closely with various service teams to ensure application used per Quality guidelines and define and execute actions to improve

What we offer

Flexible work hours - May start between 7 AM – 9 AM (EST or PST) with 8 hours to finish

Fulltime

Senior Security Specialist

The Senior Security Specialist uses best practices and knowledge of internal or ...

Location

Mozambique , Maputo

Salary:

Not provided

McDermott

Expiration Date

Until further notice

Requirements

7 years of experience in Security, Law Enforcement, or Military, or 1 year as a Security Specialist
2 years of supervisory experience preferred
High School Diploma, GED, or equivalent
Degree or equivalent industry-recognized qualification
Must have satisfactory job performance evaluations if an internal promotion
Must hold a valid driver's license
Must possess all state/federal/national security guard license(s) applicable to the area of operation
Proficient in the Microsoft Office platform
Effective written and oral communication skills
able to communicate clearly with all levels of management on business matters

Job Responsibility

Support Security Manager with site security needs
Supervise security guard and security specialist personnel and ensure full engagement with area QHSES personnel
Work in conjunction with Security Guard Supervisors and Security Specialists in applying and executing effective security plans
Maintain close relationship with designated line supervision
Recognize deficiencies and suggest improvements to existing processes
Assist in the implementation of specific and measurable goals
Review weekly guard schedule and ensure all posts are covered as required
Report daily activity and follow up on occurrences and complaints
Liaise between employees, visitors, contractors, and vendors
Enforce Security Standard Operating Procedures, policies, and project/location-specific guidelines, ensuring McDermott facilities, personnel, and assets are protected

Fulltime

Senior QA/RA Specialist

The primary role of Quality Assurance function is to ensure that management syst...

Location

United Kingdom; Ireland , Harrogate; Dublin

Salary:

Not provided

ResMed

Expiration Date

Until further notice

Requirements

Bachelor's degree (technical or software background preferred) from four year college or university
at least one year of professional experience in regulatory affairs or in quality management systems relating to medical devices
four (4) to five (5) years related experience or equivalent education and experience
Strong experience or exposure across Quality Systems (ISO 13485) / Design and Development of Medical device software (IEC 62304 environment)/ Supplier quality / Medical Device Regulation (MDR 2017/745)
Good Knowledge of ISO 13485 standard and Medical Device Regulation (MDR 2017/745)
Ability to exercise judgment
Good communication, planning and organizational skills
Proactive
able to provide initiative, ownership while working through uncertainty
Self-starter, with the ability to work with minimal supervision and with a sense of urgency

Job Responsibility

Role of Management Representative (ISO 13485)
Ensure the processes needed for the Quality Management System are effectively defined, documented, implemented and maintained
communicate and report on the performance and effectiveness of the QMS and any need for improvement to the senior management team and all other company personnel
Ensure the promotion of awareness of applicable regulatory requirements and quality management system requirements throughout the organization
Coordinate and execute to support QMS activities
Ensure complaint handling / investigations, CAPA, Nonconformities, are processed and resolved in a timely manner
Suppliers’ management (including evaluation, monitoring, quality agreements)
Design and Development activities
Change control
Internal / external / supplier audits

What we offer

All employees benefit from a bonus plan
Working from home flexibility
Access to a referral bonus
Access to ResMed's preferred shareholding programme
Internal career opportunity

Fulltime

Senior Quality Engineer

The work requires top-tier (technical) quality expert knowledge, including in-de...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Master degree in a relevant field e.g. Quality Management, Industrial Engineering or other relevant area with deep/extensive experience
Substantial experience in Q&E expertise area (e.g. Supplier/Manufacturing Quality and/or competence area such as Lean, Six Sigma Problem Solving)
Preferably has experience in working in a global technology environment (e.g. automotive, electronics, semiconductor, healthcare)
Strong professional with execution power and 'hands on' mentality to drive and sustain changes
Proven track record in creating sense of urgence to systematically apply root cause analysis and develop solutions
Able to functionally influence, inspire and engage expertise professsionals.

Job Responsibility

Manages quality control and assurance projects, coordinating teams and applying advanced analytical methods to assess product and process quality
Leads technical & organizational risk management activities: identifies & documents risks, creates awareness, reduces risks and stimulates predictable outcomes
Leads investigations into non-conformances and implements preventive actions
Initiates process improvement initiatives and mentors junior staff in quality control, assurance & compliance methodologies
Manages training and education projects, coordinating the development of comprehensive training materials and programs
Provide specialist advice on the interpretation and application of procedures and standards, resolving complex or contentious queries and issues and enabling others to take appropriate actions
Provides guidance and coaching to junior staff in effective training delivery
Regonized as functional expert on quality in own domain and represents the organization in industry and professional forums
Deploys and adopts Q&E related procedures, standards and tools within the department
Deploys expertise related competences and actively promotes a Best-Know-Method approach

Fulltime

Executive Complaints Specialist

RAC

Location:
United Kingdom , Bristol or Walsall

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 01, 2026

Expiration:
March 26, 2026

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Executive Complaints Specialist

RAC

Location:United Kingdom , Bristol or Walsall

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 01, 2026

Expiration:March 26, 2026

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Location:
United Kingdom , Bristol or Walsall

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 01, 2026

Expiration:
March 26, 2026